Customer Service Manager

On behalf of our client, we are looking for a full-time experienced Customer Service Manager.

The role will be responsible for overseeing the administration of the company’s operations, supporting with establishing, and building a new and growing venture in a new market.

The daily duties and responsibilities include:

• Provide strategic planning and management for company’s operations, including staffing, facilities, IT and internal processes/ operational procedures

• Provide high level operation support to develop and maintain the organisation’s resources, including staff, administration and finance.

• Spearhead the successful launch within Australian market and developing and implementing growth strategies.

• Improve and develop financial efficiencies, control costs and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.

• Provide financial reports and to Senior executives

• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.

• Attract top talent to build the Australian team in country in line with job roles and responsibilities

• Develop and lead the Team, ensure adequate upskilling, training and development is rolled out to support our new team and set our team up for success

• Successfully build, coach and develop team members in line with culture and values.

• Manage functions including sales, customer success, and development, to ensure a best-in-class customer experience including creating formal procedures aligned with business strategy and planning

• Identifies areas of opportunity within the Australian market, building client base and securing market share.

• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills

• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business

• Strong client relationships with a strong understanding for what makes a product a success for clients.

• Solid track record of working is a very fast paced environment

• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.

• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.

• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.

• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders.

• Experience in an agile development, startup software, or new product environment

• Experience in SaaS product platform

• Experience in building operational procedures, brand awareness, and building teams for success in new markets.

Salary: $100,000.00 – $130,000.00 plus superannuation per annum

APPLY HERE: https://hire.xemplo.com/public/69b514fc-0b49-4663-8e38-be0777f9b67a/61303044-8beb-40ac-80dc-0b80472cba01