ICT Manager

We are looking for an experienced and strategic ICT Manager to lead the planning, development, and day-to-day management of our organisation's information and communication technology systems. This role is central to ensuring our technology infrastructure supports business objectives effectively and securely. The ideal candidate will bring strong technical knowledge, sound leadership capability, and the ability to translate complex ICT requirements into practical solutions. You will work closely with senior stakeholders to drive digital initiatives and maintain a reliable, secure, and efficient ICT environment.

Key Responsibilities

Analyse organisational information needs and specify appropriate technology solutions to meet current and future business requirements

Formulate, implement, and continuously review ICT strategies, policies, and operational plans aligned with broader organisational goals

Direct the evaluation, procurement, and installation of ICT hardware, software, and infrastructure, ensuring value for money and fitness for purpose

Oversee the security and integrity of all ICT systems, including risk assessments, data protection compliance, and incident response planning

Set priorities and allocate resources across system development, maintenance, and daily operations to ensure continuity of service

Lead and manage the ICT team, including recruitment, performance management, professional development, and workload planning

Direct the provision of user training and technical support, ensuring staff are equipped to use systems effectively

Manage vendor and contractor relationships, including negotiating contracts, monitoring service levels, and ensuring delivery against agreed outcomes

Develop and manage ICT budgets, tracking expenditure and identifying opportunities for cost optimisation without compromising performance

Oversee the implementation of new systems and technology projects, managing timelines, risks, and stakeholder communication throughout

Ensure ICT operations comply with relevant legislation, industry standards, and internal governance frameworks

Produce and present regular reports on ICT performance, project progress, and strategic initiatives to senior leadership

Required Qualifications & Skills

Bachelor's degree or higher in Information Technology, Computer Science, Information Systems, or a related discipline

Proven experience in an ICT management or senior technical leadership role, typically five or more years

Demonstrated ability to develop and implement ICT strategies, policies, and operational frameworks

Strong knowledge of network infrastructure, systems administration, cybersecurity principles, and cloud-based technologies

Experience managing budgets, vendor contracts, and procurement processes within an ICT context

Solid understanding of data privacy legislation and information security standards, including ISO 27001 or equivalent

Excellent leadership and people management skills, with the ability to mentor and develop technical teams

Strong analytical and problem-solving ability, with a structured approach to decision-making

Effective communication skills, with the capacity to convey technical concepts clearly to non-technical stakeholders

Experience delivering ICT projects using recognised project management methodologies such as PRINCE2 or Agile

Preferred Qualifications

Postgraduate qualification in IT management, business administration, or a related field

Relevant professional certifications such as ITIL, PMP, CISSP, or equivalent

Experience working within regulated industries or government environments

Familiarity with enterprise resource planning (ERP) or customer relationship management (CRM) platforms

Knowledge of COBIT or other IT governance frameworks

Experience leading digital transformation or large-scale systems migration projects

Why Join Us?

Be part of a collaborative and forward-thinking organisation that genuinely values technology as a driver of business success

Access ongoing professional development opportunities, including funded certifications and leadership programmes

Enjoy flexible working arrangements, including hybrid work options to support work-life balance

Receive a competitive remuneration package with superannuation and performance-based incentives

Contribute to meaningful projects that have a real impact on organisational outcomes and service delivery

Job Details

Job Type: Full-time, Permanent

Work Schedule: 8-hour shift

Salary: $70,000 – $120,000 per year + Super