Medical Receptionist

Macarthur General Practice is offering a position for a medical receptionist 2-3 days per week, with potential for increased hours for the right candidate.

ESSENTIAL CRITERIA

· Demonstrated ability to maintain a high level of professionalism and confidentiality

· Demonstrated excellent communication skills, both written and verbal

· Ability to work independently, show initiative and work productively within a team environment

· Ability to communicate with a diverse range of people

· CPR training or willingness to undergo same

· Demonstrated organisational skills with the ability to prioritise

· Computer literacy

DESIRED CRITERIA

· Previous experience in a medical reception or similar administrative position

· Previous experience in use of Medical Director and Pracsoft

· An understanding of the Medicare Benefits Schedule

· Demonstrated patient/customer focused approach in service provision

KEY PERFORMANCE AREAS

RECEPTION

· Open and close practice as per set procedure

· Greet patients and other visitors to the practice in a courteous and efficient manner

· Answer the telephone in a courteous and professional manner

· Schedule appointments for patients following set procedures

· Bill patients appropriately and issue with invoice/receipt

· Enter and update patient registrations in computer

· Liaise with referring doctors, hospital staff, pharmacists etc as required

· Deal with emergencies when required, following set procedures

· Assist clinical staff by attending to administration tasks (eg. making phone calls, photocopying) as required

· Check and manage internal emails

· Attends general housekeeping such as tidying and cleaning of waiting room when necessary

ADMINISTRATION

· Recall patients as directed by clinical staff

· Prepare outgoing mail

· Open and distribute incoming mail

· Type medical reports/documents with a high level of accuracy as required

· Scan and/or file patient correspondence, results etc

· Batching Medicare and Veterans Affairs

· Balance daily receipts

· Ensure banking processed

· Ensure all forms, stationery and information sheets are adequately stocked

· Other administrative duties as directed by Practice Director

SAFETY AND QUALITY MANAGEMENT

· Participates in practice risk management and quality improvement processes

· Participates in general practice accreditation processes

· Actively participates in staff meetings

· Attends educational activities when required

· Recognises and works within own level of competence

· Maintains accurate, contemporaneous and complete patient records consistent with legal requirements and organisation policy

· Monitors work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies and guidelines

· Exercise confidentiality with rega Apply Now