Customer Service Manager

Customer Service Manager

At : PERTH CARPET CLEAN, we are looking for a skilled Customer Service Manager to work on a full-time basis (at least 38 hours per week).

Responsibilities:

• Manage and coordinate the day-to-day customer service activities of the business to ensure efficient and consistent service delivery.
• Supervise customer service staff, allocate workloads and provide guidance and support to maintain effective work performance.
• Respond to customer enquiries, service requests and concerns through telephone, email and other communication channels.
• Handle customer complaints and service issues, investigate the circumstances and arrange appropriate resolutions.
• Coordinate customer bookings and service requirements, ensuring information is accurately communicated to relevant staff.
• Monitor customer feedback and service outcomes to identify issues and opportunities for improving customer satisfaction.
• Maintain accurate customer records and monitor outstanding enquiries, complaints and service matters to ensure appropriate follow-up.
• Review customer service procedures and recommend improvements to enhance service quality, efficiency and the overall customer experience.

Requirements:

• Relevant qualification or at least 3 years of experience in lieu of the qualification.
• At least 3 years of experience.
• Strong ability to manage customer enquiries, complaints, feedback and service issues while maintaining positive and professional customer relationships.
• Proven ability to supervise, motivate, train and develop customer service staff, provide performance feedback, and assist with recruitment and onboarding.
• Excellent verbal and written communication, problem-solving, time management and organisational skills, with the ability to coordinate customer bookings, service requests, follow-ups and liaise effectively with cleaning technicians and management.

Position: Full Time

Salary: $75,000 - $90,000

Location: Nollamara WA 6061

Please send us your resume if you believe you have the right skills for the position.

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