Process Technician & Secretary

Process Technician & Secretary

At PERTH CARPET CLEAN, we are looking for a skilled Process Technician to work on a full-time basis (at least 38 hours per week).

Responsibilities:

• Design, document and implement standard operating procedures for the business's cleaning processes, including job set-up, start-up and shut-down of machinery and equipment, and job completion.

• Analyse current workflows and introduce process improvements to increase efficiency, reduce job times and downtime, and make better use of equipment, materials and labour.

• Develop and implement quality control processes, including inspection checklists and service standards, so that results are consistent across all jobs.

• Operate cleaning machinery and equipment safely and efficiently in line with established procedures.

• Diagnose equipment and process problems, identify the root causes and put corrective actions in place to stop them recurring.

• Develop and implement preventive maintenance schedules for machinery and equipment, and coordinate repairs with external service providers when required.

• Carry out routine monitoring, inspections and record keeping, and use this data to measure process performance and find areas to improve.

• Evaluate new cleaning methods, products and equipment, and recommend and implement changes that improve productivity and service quality.

• Train team members on new and updated procedures, and monitor how well they follow them.

• Report to management on safety, equipment performance, process results and technical issues.

• Liaise with technicians, suppliers and maintenance providers to support smooth day-to-day operations.

Requirements:

• At least 1 year of experience.

• Experience in developing and implementing operational processes and procedures

• Knowledge of safe operation and maintenance of cleaning machinery and equipment

• Strong analytical, problem-solving, organisational and communication skills

Position: Full Time

Salary: $75,000 - $90,000

Location: Nollamara WA 6061

Secretary (General)

At PERTH CARPET CLEAN, we are looking for a skilled Secretary (General) to work on a full-time basis (at least 38 hours per week).

Responsibilities:

• Provide secretarial and administrative support to the business owner and management, organising correspondence, documents and information required for daily business activities.

• Prepare, format and proofread business correspondence, quotations, service agreements, reports and briefing notes from management’s written or verbal instructions, ensuring accuracy and professional presentation.

• Maintain management appointment diaries, arranging client meetings, supplier appointments and site inspections, and preparing the documents required for each appointment.

• Coordinate staff and management meetings, prepare agendas, record minutes and maintain accurate records of decisions and agreed follow-up actions.

• Receive, screen and prioritise incoming telephone calls, emails and correspondence, responding to routine enquiries and referring matters requiring management attention.

• Maintain organised electronic and paper filing systems for client correspondence, quotations, service agreements, supplier records and confidential management documents.

• Liaise with cleaning personnel, clients and suppliers to obtain relevant information, clarify administrative matters and communicate management instructions.

• Support the administrative implementation of management decisions by circulating approved communications, updating records and following up outstanding actions and deadlines.

Requirements:

• Relevant qualification or at least 3 years of experience in lieu of the qualification.

• At least 3 years of experience.

• Strong ability to manage correspondence, telephone and email enquiries, and to prioritise matters for management while keeping a professional manner with clients, suppliers and staff.

• Proven ability to prepare, format and proofread business documents, maintain accurate filing and record-keeping systems, and handle confidential information discreetly.

• Excellent verbal and written communication, time management and organisational skills, with the ability to coordinate appointments, meetings and follow-up actions and to liaise effectively with cleaning personnel, clients and management.

Position: Full Time

Salary: $75,000 - $90,000

Location: Nollamara WA 6061

Please send us your resume if you believe you have the right skills for the position.

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