Venue Manager

Placed.au is looking for a full-time Venue Manager for our client in Thredbo, New South Wales. This leadership role is responsible for overseeing the operations of two hospitality venues throughout the year, ensuring business continuity, coordinating seasonal staffing, maintaining service standards, and achieving commercial objectives across both locations.

Job Description:

Operational Management

• Plan, coordinate, and oversee the day-to-day operations of both venues.
• Develop and implement operational procedures to improve efficiency, productivity, and service delivery.
• Monitor venue performance and implement strategies to maximise revenue and profitability.
• Ensure all venue operations comply with company policies and procedures.
• Coordinate operational planning for peak tourism periods, including the winter ski season, school holidays, and summer mountain biking activities.
• Maintain consistent service standards across both venues.

Staff Leadership and Workforce Management

• Recruit, induct, train, supervise, and develop hospitality staff.
• Prepare and manage staff rosters according to operational requirements and seasonal demand.
• Monitor employee performance and provide ongoing feedback, coaching, and support.
• Foster a positive workplace culture that promotes teamwork, accountability, and service excellence.
• Manage staffing levels to meet fluctuating customer demand throughout the year.
• Oversee staff transitions between venues to support operational continuity.

Customer Service and Guest Experience

• Maintain high standards of customer service across all venue operations.
• Monitor customer feedback and implement strategies to improve guest satisfaction.
• Resolve customer complaints and operational issues professionally and promptly.
• Ensure both venues provide a welcoming, safe, and enjoyable experience for guests.
• Develop initiatives to strengthen customer engagement and encourage repeat patronage.

Financial and Business Management

• Monitor sales performance, labour costs, and operating expenses against budget expectations.
• Prepare operational reports and provide recommendations to senior management.
• Manage purchasing activities, inventory control, and supplier relationships.
• Assist with budgeting, forecasting, and financial planning.
• Identify opportunities to improve operational efficiency and profitability.
• Ensure venue resources are effectively allocated to support business objectives.

Compliance and Risk Management

• Ensure compliance with food safety requirements, liquor licensing obligations, and relevant legislation.
• Monitor workplace health and safety practices and implement corrective actions when required.
• Maintain accurate operational records, reports, and documentation.
• Ensure company policies, regulatory requirements, and industry standards are consistently met.
• Manage operational risks and implement procedures to support safe venue operations.

Seasonal Venue Coordination

• Oversee operations at the Thredbo Alpine Resort venue during the winter ski season, school holiday periods, and summer mountain biking

season.

• Manage the employer’s alternate venue when the Thredbo venue is closed.
• Coordinate staffing, stock, resources, and operational planning across both venues.
• Forecast workforce requirements based on seasonal tourism demand and business needs.
• Develop strategies to maintain continuous operations and consistent service standards throughout the year.
• Support long-term business growth through effective management of both venues.

Qualifications/Attributes:

• Must hold a relevant Diploma, or at least three (3) years of relevant work experience may substitute for the formal qualification.
• Must have at least three (3) years of relevant work experience in venue management or a similar hospitality leadership role.
• Demonstrated experience managing hospitality, tourism, or licensed venues.
• Strong leadership, people management, and team development skills.
• Proven ability to manage budgets, labour costs, stock control, and financial performance.
• Excellent customer service and stakeholder management capabilities.
• Ability to manage multiple operational priorities and changing business demands.
• Strong organisational, communication, and problem-solving skills.
• Sound knowledge of workplace health and safety, food safety, and liquor licensing requirements.

Salary Range:

$75,000 – $95,000 p.a. excluding superannuation.