Application Support Analyst

Key Responsibilities:

• Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
• Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.
• Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.
• Implement integration plans/scripts to validate that application changes meet technical specifications.
• Responsible to troubleshoot/resolve incidents and business support item.
• Participate in technical reviews at appropriate stages of development.
• Perform application support tasks like- systems support, security reviews, & maintenance tasks.
• Participate in production support/pager duty rotation including weekend and off-hour support coverage.
• Installing new hardware, software, and networking systems.
• Proposing simple and effective solutions.
• Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
• Good working knowledge in RP2.4 version or above.

Technical Skills:

• Having good knowledge in production support working experience in using technical skills,
• Oracle DB - PL SQL/ SQL server RP2.4 version or above
• Shell scripts
• Unix
• Control M scheduler
• Application networking
• Web UI or browser-based application

Must-Have/Mandatory

• Good analytical & troubleshooting skills
• Ability to work under pressurized environments
• Good communication (Oral, Verbal & Written) skills
• Set of Technical skills mentioned above
• Self-driven, proactive team player

Good-to-Have/Desirable

• Relevant certifications
• ITIL/ production support background Interpersonal skills
• Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel