ICT Support and Test Engineers Nec

Location: 6 Cornish Street Kingaroy

Full-Time: Immediate start

Reports To: IT Systems & Fleet Manager

Job Title: ICT Support and Test Engineers Nec

Program: IT – Corporate Services

Salary: $90,000 - $106,000 per year + superannuation

Job Closes Date: 30 Days

About the Role

On behalf of our client, we are seeking an ICT Support and Test Engineer Nec to support the performance, security and continuous improvement of the organisation's ICT systems. This role combines hands-on technical support, systems testing, Microsoft 365 administration and business process improvement, with opportunities to contribute to ICT projects, cloud technologies and Power Platform solutions that support operations across multiple service locations.

Key Responsibilities

ICT Systems Support & Maintenance

• Provide advanced technical support across hardware, software, network, cloud and telecommunications environments.
• Install, configure, maintain and upgrade computers, mobile devices, operating systems, business applications, printers and phone systems.
• Administer Microsoft 365, SharePoint, Active Directory and Azure-based services.
• Maintain network infrastructure and ICT equipment across multiple operational sites.
• Deliver end-user training and technical support to staff.

Systems Testing & Quality Assurance

• Develop and execute testing procedures to validate the functionality, security and performance of ICT systems and applications.
• Test software configurations, system upgrades and integrations prior to deployment.
• Review Power Platform applications and automated workflows, identifying issues and recommending improvements.
• Document testing outcomes, technical findings and corrective actions.

Business Systems & Continuous Improvement

• Analyse business processes and identify opportunities for automation and digital transformation.
• Support the development and maintenance of Power Apps, Power Automate and Power BI solutions.
• Participate in ICT projects, system upgrades and technology improvement initiatives.
• Collaborate with stakeholders to gather requirements and recommend effective technology solutions.

Security, Monitoring & Reporting

• Monitor ICT systems to maintain performance, availability and cybersecurity compliance.
• Support data backup, disaster recovery and restoration activities.
• Maintain user access controls, system documentation and technical records.
• Prepare reports and technical insights to support business decision-making.

Skills & Requirements

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, Information Systems or a related field.
• Experience supporting Microsoft 365, SharePoint, Active Directory and Azure environments.
• Experience with Power Apps, Power Automate and Power BI.
• Strong experience in ICT support, systems testing, troubleshooting and issue resolution.
• Knowledge of Windows, iOS and Android operating systems.
• Strong analytical, problem-solving and documentation skills.
• Excellent communication skills with the ability to support and train end users.
• Ability to work independently, manage competing priorities and maintain confidentiality.
• Current Australian Driver's Licence.
• Ability to obtain and maintain a Working with Children Check (Blue Card) and NDIS Worker Screening Check.
• Demonstrated commitment to cultural awareness, diversity and inclusion.

How to Apply

Please send your CV and a cover letter outlining your relevant experience. Applications will be reviewed on a rolling basis.

Please note: We are acting as recruitment agents on behalf of our client. Employer details will be provided to shortlisted candidates.