ICT Support Engineer

Location: 6 Cornish Street Kingaroy

Full-Time: Immediate start

Reports To: IT Systems & Fleet Manager

Job Title: ICT Support Engineer

Program: IT – Corporate Services

Salary: $90,000 - $106,000 per year + superannuation

Job Closes Date: 30 Days

About the Role

On behalf of our client, we are seeking an experienced ICT Support Engineer to join a leading community services organisation. This role is responsible for supporting and enhancing the organisation's ICT systems, infrastructure and digital solutions to ensure reliable, secure and efficient operations across multiple service locations. You will contribute to a range of technical functions, including Microsoft 365 administration, systems support, cybersecurity, business process improvement and te111chnology projects that help staff deliver essential services to the community.

Key Responsibilities

ICT Systems Administration & Technical Support

• Provide comprehensive ICT support across the organisation, troubleshooting and resolving hardware, software, network, mobile device and telecommunications issues to minimise operational disruptions.
• Install, configure, maintain and upgrade desktop computers, laptops, operating systems, software applications, printers, photocopiers and phone systems.
• Administer user accounts, permissions, Active Directory and Microsoft 365 environments, ensuring secure and efficient access to business systems.
• Deploy, configure and maintain network equipment and infrastructure to support reliable connectivity across multiple sites and service locations.
• Provide end-user training and ongoing technical assistance to improve staff capability and adoption of ICT systems and digital tools.

Business Applications & Digital Solutions

• Administer and optimise Microsoft 365, SharePoint Online and associated cloud services to support collaboration, document management and operational efficiency.
• Design, develop and maintain business applications using Power Apps, Power Automate and related Microsoft Power Platform technologies.
• Analyse organisational workflows and business processes, identifying opportunities to automate tasks and improve service delivery through technology-based solutions.
• Develop, test and review system configurations, integrations and custom solutions to ensure they meet business and compliance requirements.

Cybersecurity, Monitoring & Data Management

• Monitor ICT systems, networks and cloud services to maintain security, reliability, performance and compliance with organisational standards.
• Support cybersecurity initiatives through the implementation and maintenance of security controls, user access management and system monitoring practices.
• Maintain and support data backup, restoration and disaster recovery processes to safeguard organisational information assets.
• Assist in the administration and maintenance of business-critical systems, including CCTV, print management and other operational technologies.

ICT Projects, Reporting & Continuous Improvement

• Support the planning, implementation and delivery of ICT projects and system enhancement initiatives, ensuring projects are completed within agreed timeframes and objectives.
• Collaborate with internal stakeholders to gather requirements, recommend technology solutions and support organisational change initiatives.
• Maintain accurate ICT documentation, procedures, technical records and system configurations to support governance and knowledge sharing.
• Analyse technical data and prepare reports, dashboards and insights that assist management in making informed technology and operational decisions.

Skills & Experience

• Bachelor Degree in Information Technology, Computer Science, Software Development, Information Systems or a related discipline.
• Demonstrated experience supporting Microsoft 365, SharePoint, Azure and Active Directory environments.
• Experience developing and supporting solutions using Microsoft Power Apps, Power Automate and Power BI.
• Strong knowledge of Windows, iOS and Android operating environments.
• Experience configuring, maintaining and troubleshooting computer hardware, software, network infrastructure and cloud-based services.
• Ability to analyse business processes and translate operational requirements into practical technology solutions.
• Strong analytical, problem-solving and communication skills.
• Ability to analyse business requirements and deliver practical technology solutions.
• Ability to manage competing priorities, work independently and maintain confidentiality.

Licences & Compliance Requirements

• Current Australian Driver's Licence.
• Ability to obtain and maintain a Working with Children Check (Blue Card).
• Ability to obtain and maintain a NDIS Worker Screening Check.
• Ability to meet any legislative, regulatory and organisational compliance requirements relevant to the position.
• Demonstrated commitment to ethical practice, cultural awareness, diversity and inclusion when supporting staff and stakeholders.

How to Apply

Please send your CV and a cover letter outlining your relevant experience. Applications will be reviewed on a rolling basis.

Please note: We are acting as recruitment agents on behalf of our client. Employer details will be provided to shortlisted candidates.