Engineering Manager – Pega Platform Support
About this job
Role: Engineering Manager – Pega Platform & Application Support
Experience: 12–18+ years overall, with 5+ years in Pega leadership/support
Key Responsibilities
? Lead Pega engineering and L2/L3 platform support teams.
? Own production stability, availability, performance and SLA adherence.
? Manage major incidents, technical escalations, RCA and problem management.
? Provide technical leadership for Pega Platform, application integrations, deployments and upgrades.
? Drive automation, operational excellence and reduction in recurring incidents/MTTR.
? Partner with architecture, DevOps, cloud, infrastructure and business teams.
? Mentor engineers and build a high-performing technical support organization.
Required Skills
? Strong Pega Platform/PRPC experience.
? Pega production and platform support experience.
? Pega application architecture and troubleshooting.
? L2/L3 support and ITIL processes.
? SQL, APIs/integrations and performance troubleshooting.
? CI/CD, cloud and deployment experience is preferred.
? Strong stakeholder management and people-leadership skills.
? Pega CSA/CSSA certification preferred.
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