Application Support Analyst

Key Responsibilities:

• Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.

• Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.

• Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.

• Implement integration plans/scripts to validate that application changes meet technical specifications.

• Responsible to troubleshoot/resolve incidents and business support item.

• Participate in technical reviews at appropriate stages of development.

• Perform application support tasks like- systems support, security reviews, & maintenance tasks.

• Participate in production support/pager duty rotation including weekend and off-hour support coverage.

• Installing new hardware, software, and networking systems.

• Proposing simple and effective solutions.

• Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.

• Good working knowledge in RP2.4 version or above.

Technical Skills:

• Having good knowledge in production support working experience in using technical skills,

• Oracle DB - PL SQL/ SQL server RP2.4 version or above

• Shell scripts

• Unix

• Control M scheduler

• Application networking

• Web UI or browser-based application

Must-Have/Mandatory

• Good analytical & troubleshooting skills

• Ability to work under pressurized environments

• Good communication (Oral, Verbal & Written) skills

• Set of Technical skills mentioned above

• Self-driven, proactive team player

Good-to-Have/Desirable

• Relevant certifications

• ITIL/ production support background Interpersonal skills

• Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel