Restaurant Manager

We are opening new restaurant Rose Lane & expanding the crew

Location: Rose & Crown Hotel, Guildford, WA

Reports to: General Manager

Position Summary

The Restaurant Manager oversees daily front-of-house operations supporting our GM & AVM in running one or more of the hotel’s dining venues (e.g. Posh Convict, 1841 Garden, or the upcoming Rose Lane sports bar). You will deliver exceptional guest experiences, ensure efficient service delivery, manage 20 + staff on a shift, liaise with the kitchen management and bar teams, and drive revenue through superior service, team culture, and operational discipline.

Key Responsibilities

Operations & Service

Oversee daily FOH operations, ensuring consistent, high-quality service

Lead pre-service briefings and service standards training

Manage bookings, floor plans, and table allocations using reservation systems

Leadership & Staffing

Recruit, train, mentor, and schedule FOH staff

Foster a positive and accountable team culture aligned with the hotel’s values

Conduct performance appraisals and manage underperformance constructively

Customer Experience

Resolve guest complaints effectively and diplomatically

Monitor and respond to guest feedback from online platforms

Build relationships with regular patrons and special event clients

Financial & Administrative

Collaborate with the GM on targets, and cost controls

Manage labour costs, shift efficiency, and daily reconciliation accountability

Ensure compliance with RSA, hygiene, and F&B licensing regulations

Collaboration

Work closely with GM, Head Chef, Bar Manager, and Events Manager

Support functions, weddings, and events with staffing and floor coordination

Selection Criteria

Essential:

3+ years of experience in a restaurant or F&B management OR Diploma in Hospitality

Strong leadership and team-building skills

Excellent customer service and communication abilities

Knowledge of WA liquor licensing and RSA compliance

Experience with POS and booking systems (e.g. NowBookIt, Swiftpos)

Desirable:

Experience in a Pub or larger style venue or multi-outlet hospitality environment

Knowledge of local suppliers and F&B trends

Hospitality qualifications (Diploma or Certificate III/IV in Hospitality)

Ideal Candidate Profile

Hands-on leader with a "lead by example" style

Calm under pressure, solution-oriented

Flexible with evenings, weekends

Knowledgeable & passionate about food, wine, and hospitality

We are a family owned & operated venue, that values our employees.

Rose & Crown has long history of retainment, Winners of the acclaimed AHA national best bistro in a pub

Salary & Hrs will be based on your skill base & experience Lifestyle Friendly 76hr fortnight + overtime

We require a organised individual, focused on delivering memorable experiences to our guests and community,

If you are interested in joining the Rose & Crown Hotel we would love to hear from you [email protected]