IT Hardware Technician

Full Job Description

Fast growing computer store located at Melbourne Cbd , seeking for an enthusiastic and knowledgeable IT Hardware Technician in retail environment.

The candidate needs to possess:

Good communication skills and speak fluent English

Diagnose, troubleshoot, and repair notebook and computers in timely manners.

Good technical knowledge of mobile phone and tablet

Strong knowledge of desktop and laptop computer software and hardware repairs, this includes apple and window base machines.

Strong knowledge of Network installation and setup.

Good knowledge of computer data imaging and related experience.

Strong background on On-site support and remote support.

Some experience in soldering (desired)

At least 3-5 years proven experience in IT Hardware Technician/IT Support Technician work environment.

Key responsibilities

Provide Level 1 and Level 2 technical support, independently diagnosing and resolving hardware, software and system-related issues.

Install, configure, test and maintain desktop computers, laptops, Apple devices, peripherals and other ICT equipment.

Diagnose, troubleshoot and repair hardware faults, including replacement and upgrading of components where required.

Assess hardware and software issues and determine appropriate solutions to restore system functionality and performance.

Configure and maintain Windows OS, device drivers, business applications and other software required for business operations.

Perform hardware upgrades, system configuration, preventative maintenance and performance optimization of computer equipment.

Troubleshoot LAN connectivity and basic network issues, including connectivity between computers, peripherals and network equipment.

Install system, software and security updates, monitor antivirus protection and perform routine data backup and system maintenance.

Conduct testing and quality checks following installation, repair, replacement or configuration of hardware and software to ensure systems are operating correctly.

Provide on-site technical support to customers and clients, including hardware installation, troubleshooting, repair and maintenance.

Maintain IT equipment, diagnostic tools, replacement components and technical resources to support efficient service delivery.

Maintain accurate technical documentation, service records and records of hardware configurations, repairs, upgrades and maintenance activities.

Liaise with customers and clients to understand technical requirements, explain identified faults and recommend appropriate technical solutions.

Required skills, qualification and work experience required :

At least a bachelor’s degree in IT/IS, computer systems or related certification

Strong knowledge of computer hardware, peripherals and ICT equipment.

At least 3–5-year proven experience in IT Hardware Technician or related field

Knowledge of Windows OS and common business applications.

Experience with Apple devices and related software.

Understanding of LAN connectivity and basic network troubleshooting.

Strong communication and customer service skills.

Experience providing technical support in a customer-facing environment.

Ability to work independently and as part of a team.

Good attention to detail and time management skills.

Strong analytical and problem-solving skills.

Benefits:

Employee discount

Salary packaging

Work Location: In person

Job Type: Full-time

Pay: $80,000.00 + superannuation per year

If you are excited and interested about this position, please call 0419444756 or email [email protected]

This position is permanent and full-time Monday to Friday.