Restaurant Supervisor

Vitalia's Italian Restaurant in Cairns offers authentic Italian cuisine including pizza, focaccia, panini, and a range of traditional lunch and dinner dishes.

Vitalia's Italian Restaurant is now looking for an experienced Restaurant Supervisor to join their team.

The right candidate will be responsible for:

Supervise daily front-of-house operations to ensure efficient, professional and high-quality service throughout each shift;

Coordinate and allocate duties to waitstaff, runners and other front-of-house team members according to service requirements;

Monitor customer service standards and assist staff in resolving guest requests, complaints and service issues promptly;

Welcome guests, manage table allocations and support smooth seating and service flow during busy periods;

Liaise with kitchen staff regarding orders, dietary requirements, special requests and service timing;

Train and support new and existing staff in service procedures, menu knowledge, customer service standards and workplace policies;

Monitor staff presentation, attendance and performance, providing guidance and feedback where required;

Assist with opening and closing procedures, including cash handling, till reconciliation and preparation of the dining area;

Monitor stock levels of beverages, service supplies and other front-of-house items and advise management when replenishment is required;

Ensure compliance with food safety, hygiene, responsible service of alcohol and workplace health and safety requirements.

About you:

At least 1 year of experience as a Restaurant Supervisor;

Strong leadership and staff supervision skills;

Excellent customer service and interpersonal communication skills;

Strong organisation, time management and problem-solving abilities;

Sound knowledge of restaurant service procedures, food safety and responsible service requirements.

Job type: Permanent/full-time

Salary: $68,000 - $75,000