Client Service Manager

Nu-Tank is a family-owned business that started in 2008, we supply superior products, deliver toptier customer service and most importantly give back to our community.

Nu-Tank manufactures polyethylene tanks, feeders and troughs. Retailing water tanks, molasses and dunder tanks, diesel storage tanks, transport, industrial tanks, firefighter units, wet and dry lick feeders, water and molasses troughs, pumps and accessories, round steel tanks and self-bunded tanks.

Nu-Tank is seeking Client Service Manager to join their team of professionals in a full-time and permanent basis.

Key Responsibilities include but are not limited to:

Plan, administer and review client services and after-sales services, and maintains sound client relations.

Develop and review policies, programs and procedures concerning client relations and goods and services provided

Maintain good client relationships

Oversee and assist with client queries and concerns

Oversee and assist with the day-to-day client service function including phone and email support

Provide client summaries and reports using company specific software and excel

Provide efficient business–focused client services and respond proactively to verbal and written enquiries, in an accurate and timely manner.

Liaise with other organisational units, service agents, contractors, and clients to identify and respond to client expectations

Communicate with clients regarding incoming bookings, sending reminders, and confirmations.

Maintain business records

Plan and implement after-sales services to follow up client satisfaction, ensure performance of goods purchased, and modify and improve services provided

Ensure the company’s policies, procedures and standards are adhered to

Schedule and coordinate staff for personnel activities including but not limited to safety, training and supervision, maintaining daily communication for feedback.

Report and collaborate with senior management to promote growth with clients and suppliers

General office coordination duties and ad hoc tasks

To be considered for this role, you must have

At least 4-5 years’ proven experience in the same field

Excellent client service relations experience

Excellent working knowledge in Microsoft Office (Outlook, Word, Excel)

Demonstrated excellent time management skills including the capability to understand and set priorities, and achieve results in an environment of high volumes workloads and tight deadlines.

With proven high level of professionalism, discretion, and confidentiality

Strong communication and reporting skills

Must be able to work independently or as part of a team

Great interpersonal skills.

If you possess the qualities and skills required for this role and you feel this job is for you, please apply now!

Salary: Between $79,499 and $82,000 per annum + Super