Business Operation Manager (Senior Retail Manager)

Barga Pty Ltd T/ A Caesar Emporium is seeking a skilled Business Operation Manager (Senior Retail Manager) to lead the retail and service operations in Griffith, NSW.

Key Responsibilities:

- Plan, organize, and oversee showroom and retail operations to achieve business objectives.

- Develop and implement strategies to maximize sales, profitability, and market competitiveness.

- Analyze sales trends, financial reports, and operational performance to identify improvement opportunities.

- Prepare, monitor, and control budgets, expenditure, and profitability.

- Recruit, train, mentor, and performance-manage sales consultants, warehouse staff, and administrative employees.

- Develop workforce plans, rosters, and performance improvement strategies.

- Establish and maintain customer service standards, resolve complex enquiries, and implement service improvement initiatives.

- Oversee inventory planning, stock forecasting, purchasing, and supplier coordination.

- Liaise with manufacturers, wholesalers, and freight providers regarding product availability and delivery schedules.

- Ensure showroom presentation, merchandising standards, and product displays optimize customer engagement.

- Monitor KPIs, prepare operational reports, and provide strategic recommendations to senior management.

- Ensure compliance with Workplace Health and Safety, Australian Consumer Law, and company policies.

- Support marketing campaigns, promotional activities and seasonal sales program

- Coordinate communication between sales, warehouse, purchasing, and administration teams.

- Represent the business professionally with customers, suppliers, and external stakeholders.

Skills & Attributes:

- Strong team management and leadership skills

- Excellent communication and collaboration abilities

- Critical thinking and problem solving capability

- Data analysis and reporting expertise

- Process planning and organizational skills

Qualifications & Experience:

- Relevant Diploma or higher qualification

- Minimum of 3 years’ experience in a similar role within retail or operations management

Salary range is $75,000 - $95,000pa commensurate with experience.

Fulltime Position available.

Application opens on 3rd of September 2026 and closes on 3rd of October 2026.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted.