Office Manager

Target Business Services

Location: 3/257 Collins Street, Melbourne VIC 3000

Salary: $80,000 – $85,000 plus 12% superannuation

Position: Full time, permanent

Harmony House Community Care & Services Pty Ltd is an established disability and community care service provider committed to delivering personalised, high-quality support to individuals living with disabilities. As a registered NDIS provider, the organisation delivers a comprehensive range of services, including in-home disability support, personal assistance, community participation, disability transport, day programs, life skills development and Supported Independent Living (SIL).

We are seeking an experienced and highly organised Office Manager to oversee the organisation's day-to-day administrative and office operations and provide high-level operational and coordination support to management and service delivery teams.

This is a hands-on management position requiring strong organisational, administrative and leadership capabilities, together with the ability to coordinate workforce activities, maintain regulatory compliance and support the efficient delivery of community care and disability services.

Key Responsibilities

• Lead and oversee the organisation's daily office operations, ensuring efficient management of administration, correspondence, reception, records and document control systems.
• Provide operational and administrative support to senior management, contributing to business planning, resource allocation and organisational performance.
• Develop, monitor and manage administrative and operational budgets, oversee expenditure and prepare financial and operational reports for management review.
• Oversee administrative coordination of NDIS service delivery, ensuring participant documentation, service agreements, support records and relevant administrative requirements are accurately maintained.
• Manage and coordinate workforce administration, including staff onboarding, employment records, support worker documentation, rostering coordination and leave management.
• Monitor compliance documentation relating to NDIS requirements, staff screening, qualifications, training, insurance and other applicable regulatory obligations.
• Coordinate administrative scheduling functions, including participant appointments, staff rosters, meetings, service arrangements and communication between participants, families and support teams.
• Oversee human resource administration and provide support in workforce planning, staff performance coordination, professional development and employee engagement.
• Establish and maintain effective office procedures, administrative systems and technology platforms to improve operational efficiency and information management.
• Monitor the maintenance of quality assurance systems, internal procedures, incident and complaint documentation, privacy requirements and workplace health and safety records.
• Develop and maintain professional relationships with NDIS participants, families, employees, service providers, suppliers and other external stakeholders.
• Identify operational inefficiencies and implement improvements to administrative processes, reporting systems and internal coordination procedures.

Minimum Requirements

• AQF Associate Degree, Advanced Diploma or Diploma (or equivalent qualification), together with at least one year of relevant experience.
• Demonstrated experience in office management, administration or operations management, preferably within disability services, community care, healthcare or a related service-based organisation.
• Sound understanding of administrative processes, workforce coordination, record management and organisational compliance requirements.
• Excellent organisational, leadership and time-management skills, with the ability to manage competing priorities and operational demands.
• Demonstrated ability to prepare management reports, maintain accurate records, monitor budgets and coordinate administrative systems.
• High attention to detail and the ability to maintain confidentiality when handling sensitive participant, employee and organisational information.
• Previous experience with NDIS-related administration, disability support operations, participant management systems or workforce rostering will be highly regarded.

How to Apply

If you are an experienced Office Manager looking to contribute to a purpose-driven organisation providing essential disability and community care services, we encourage you to apply.

Please send your resume to [email protected]

Please note: Only shortlisted candidates will be contacted. All applications will be treated as strictly confidential.U