Social Media & Community Management Executive

Social Media & Community Management Executive

About us

We’re not like other digital marketing companies.

We are a consulting-led agency. What does that mean? It means our sole focus is driving profitable growth for our clients’ businesses.

It means we are platform- and channel-agnostic. We look at where clients want to go and tell them the best way to get there, even if that means taking a road less travelled.

We work with some of the world’s best-known companies, including innovative scale-ups, large global brands and private equity firms, to deliver visionary yet pragmatic solutions to their unique challenges.

We (and our clients!) consider ourselves experts in: media buying & advertising, creative, SEO, social media management, content, web analytics & attribution, website development, conversion rate optimisation and UX/ UI consulting. We use our expertise and skills to help our clients drive fast, profitable growth for their business.

We service clients in Australia and the US, with most of us based in our Sydney office and some key team members working remotely around the world. We are currently operating on a hybrid model with Tuesdays and Thursdays in the office.

Our company culture is one of innovation, diversity and excellence. Most importantly, we genuinely care about each other, which makes working at Orange Line that much better!

About the role

We're looking for a hands-on Social Media & Community Executive to help run social for a portfolio of well-known client brands, from major national retail to global education and tech.

You'll work day-to-day with our Senior Communications Manager across the full content cycle: coming up with ideas, editing, scheduling and publishing. You'll also be a voice of the brand in the comments, DMs and on review platforms, keeping the community engaged and making sure customers feel heard.

This is a great fit for someone early in their career who loves social, is happy to roll up their sleeves, and wants to keep learning. Some writing experience is a bonus, but curiosity and attitude matter more.

You will be responsible for

Content creation

Help generate ideas for our clients' organic social content, including trends, formats and seasonal moments

Edit short-form video, images and captions so they're on-brand and ready to post

Write and refine captions and copy in each brand's tone of voice, switching easily between them

Schedule and publish content across channels, keeping the content calendar up to date

Brief and coordinate assets with designers, creators and the wider team

Community management and engagement

Monitor and respond to comments, DMs and mentions across social channels

Manage and reply to reviews, escalating customer issues to the right people

Proactively engage with the community to build conversation and loyalty

Flag emerging issues, sentiment shifts or potential risks quickly

Reporting and learning

Pull together regular performance and community insights

Keep across platform updates, social trends and what competitors are doing

Bring ideas to the table and take on new skills as the role grows

About you

Essential

1–2 years' experience in social media, community management or a similar role (agency, in-house or freelance)

Strong working knowledge of Instagram, Facebook and TikTok, and how content performs on each

Confidence editing short-form video and images (e.g. CapCut, Canva or Adobe tools)

Experience with, or willingness to learn, scheduling and community tools

A clear, friendly writing style and great attention to detail

Good judgement when replying to customers, including tricky or negative comments

A hands-on, can-do attitude and genuine eagerness to learn

Nice to have

Content writing or copywriting experience

Experience managing reviews on Trustpilot or similar platforms

Agency experience juggling deadlines and stakeholders

What's in it for you

Awesome office located a 15-minute walk to/from Central Station

Orange Line is a company that believes in work/life harmony and flexibility

Permanent hybrid model with Mon/Wed/Fri working from home and Tue/Thu in the office

You will receive excellent avenues for learning & development. We set clear goals and milestones, so when we grow, you grow.

You will work with a mix of brands and industries here in Australia and internationally

Work alongside subject-matter experts who've been working at that level for years, giving you breadth of knowledge and experience

Monthly organised social events, like brewery tours, boat parties, cheese making - and maybe you can suggest the next one!

We are super inclusive and are open to everyone and everything. Have a say in the team, the culture, and the agency as a whole