IT and techology Support Officer

Focus Global Pty Ltd IT Support and Test Engineer - ANZSCO 263299 — ICT Support and Test Engineers nec Company: 3C Technology ABN: 64 124 041 363 Location: Griffith, New South Wales - 2680, Australia Employment Type: Full-Time, Permanent Working Hours: 38 hours per week, plus reasonable additional hours where required and will be paid extra Salary: $80,000.00 - $85,000.00 As an IT Support and Test Engineer, you will perform a combination of advanced ICT support, technical investigation, systems testing, fault diagnosis, quality assurance and technology improvement activities.

The position involves identifying technical problems across computer systems, applications, servers, networks and associated ICT equipment, investigating their underlying causes, implementing corrective measures and verifying that systems operate in accordance with business and technical requirements. You will also be responsible for designing and executing appropriate testing procedures, assessing the reliability and functionality of ICT solutions, documenting technical outcomes and recommending improvements to system performance, stability, security and usability.

The successful candidate will work with relevant internal personnel, customers, technical suppliers and external service providers to ensure that ICT incidents, system changes and technology deployments are managed professionally and effectively. The position requires more than routine helpdesk assistance. It involves technical analysis, systematic fault investigation, structured testing, problem resolution and the application of engineering principles to ICT support and quality assurance activities.

Benefits Career Development and Professional Growth Opportunity to develop practical experience across ICT support engineering, systems testing, infrastructure troubleshooting and technical quality assurance. Exposure to different ICT systems, applications, network environments and business technology requirements. Opportunities to broaden technical knowledge through professional development, relevant training and practical project involvement.

Potential for longer-term career progression based on individual performance, technical capability and business requirements. Employment and Workplace Benefits Full-time, permanent employment opportunity in Griffith, NSW. Competitive salary package based on relevant qualifications, skills and experience.

Superannuation contributions in accordance with Australian legislation. Annual leave, personal/carer's leave and other statutory employment entitlements. Opportunity to work in a regional NSW business environment.

Collaborative working arrangements with management, colleagues, customers and technical service providers. Opportunity to contribute to ICT system improvements and technology-related business projects. Task & responsibilities Advanced ICT Technical Support Investigate, diagnose and resolve complex technical faults affecting computer hardware, operating systems, business applications, network connectivity, servers and peripheral equipment.

Analyse recurring ICT incidents to identify underlying causes and recommend sustainable corrective actions rather than temporary solutions. Provide advanced technical assistance for escalated ICT incidents requiring detailed troubleshooting, configuration analysis or systems investigation. Examine system error messages, application logs, network connectivity records and diagnostic information to determine the causes of technical failures.

Assist with the installation, configuration, integration and troubleshooting of computer systems, business applications and associated ICT equipment. Maintain technical records of incidents, investigations, corrective actions and completed support activities. Evaluate the effectiveness of implemented solutions and verify that affected systems have returned to an acceptable operating condition.

Systems Testing and Quality Assurance Develop and implement structured testing procedures to assess the functionality, reliability, performance and compatibility of ICT systems and applications. Prepare test plans, test cases, test scenarios and testing documentation based on technical specifications and operational requirements. Conduct functional, integration, regression, compatibility and user acceptance support testing where appropriate.

Identify software defects, configuration inconsistencies, system errors and performance limitations through systematic testing. Record test results, classify defects, document technical findings and communicate issues requiring corrective action. Retest applications and systems following modifications, upgrades, patches or defect remediation.

Verify that ICT systems meet documented functional requirements and agreed technical acceptance criteria before operational deployment. Assist in evaluating new ICT products, technologies and system changes before implementation. ICT Systems and Infrastructure Analysis Assess the operating condition and performance of computer systems, servers, network equipment and business applications.

Investigate technical issues involving system integration, application compatibility, data communication and network performance. Review system configurations and identify opportunities to improve reliability, operational efficiency and technical performance. Support the testing and verification of system upgrades, configuration changes and infrastructure modifications.

Assist with identifying potential technical vulnerabilities, configuration weaknesses and operational risks. Participate in ICT infrastructure improvement projects and technical solution assessments. Recommend appropriate corrective measures, configuration adjustments or system improvements based on technical investigations.

Network and Connectivity Troubleshooting Diagnose connectivity problems involving local area networks, wireless networks, internet connections and network-co... Read more: https://workinitiatives.com.au/job/details?id=6564790