Office Manager

The Client

Emerald Care is a registered NDIS and aged care service provider delivering high quality, person-centred care and support to individuals across community and residential settings.

As the demand for services grows, Emerald Care Services is seeking an experienced and passionate Office Manager to join their team in Sunshine, Victoria.

The Role

The Office Manager oversees HR, rostering, compliance, risk, and quality systems to ensure efficient operations and uphold Emerald Care’s service and regulatory standards.

This is a full-time role with an annual salary set at $85,000, and is based in Sunshine in Melbourne, Victoria.

Responsibilities

Contribute to the planning and review of office services, establishing priorities and service standards to support the organisation’s administrative operations.

Allocate human resources, physical space, and equipment across the office and support functions to ensure efficient service delivery.

Assign work to administrative and support staff, monitor and evaluate their performance, provide feedback and ensure alignment with organisational expectations.

Manage office records, financial accounts, and procurement processes to ensure accurate and timely documentation and financial oversight of administrative functions.

Liaise with professionals, external service providers and internal departments to coordinate business operations and resolve administrative issues.

Ensure the maintenance and upkeep of office facilities, equipment and supplies, guaranteeing that the physical environment supports efficient and safe operations.

Ensure compliance with occupational health & safety regulations, legislation, organisational policies and external service standards (including those relevant to aged care and disability services).

Coordinate personnel activities including recruitment, promotions, performance management, payroll administration, training and supervision of administrative staff.

Requirements

Must hold a minimum Degree qualification in Business Administration, Management, or a related field.

A minimum of 3 years of relevant experience in office management in a mid-scale organisation

At least 3 years of experience managing HR, rostering, and payroll administration.

At least 3 years of experience in quality assurance, compliance, or risk management within a care or service organisation.

At least 3 years of experience preparing operational budgets, financial reports, and resource management plans.

At least 3 years of experience coordinating internal and external audits, managing corrective actions, and maintaining accreditation compliance.

Strong knowledge of NDIS Practice Standards, Aged Care Quality Standards, and workplace legislation.

Demonstrated ability to lead, supervise, and support administrative staff effectively.

Strong interpersonal, organisational, and communication skills.

Effective prioritising, problem-solving, and decision-making abilities.

High attention to detail and strong documentation and reporting skills.

Ability to handle pressure and manage competing deadlines in a professional manner.

Proficient in Microsoft Office Suite and HR or compliance management software.

Have positive past employment references demonstrating integrity and reliability.