Customer Service Officer - Care Coordinator

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

Manage a high volume of inbound customer calls

Provide accurate information and timely resolution to enquiries

Navigate multiple systems while maintaining call quality and accuracy

Record and update customer information

Escalate complex matters where required

Deliver a consistently high level of customer service

About You

Previous contact centre experience is essential

Demonstrated experience handling high-volume inbound calls

Strong communication and active listening skills

Ability to build rapport and manage challenging conversations

High attention to detail and data entry accuracy

Comfortable working in a fast-paced environment

Strong problem-solving skills and ability to follow processes