Collections Specialist - Field Based

Your new company An established and growing organisation within the financial services sector is seeking motivated and customer-focused professionals to join its field collections team. With a strong reputation for delivering practical solutions and positive customer outcomes, the business offers a supportive culture, ongoing development opportunities, and excellent earning potential. Your new role

This is a field-based position where you'll spend much of your time meeting customers face-to-face, building relationships, and helping achieve positive outcomes. You will operate autonomously while being supported by an experienced and collaborative team.

Meeting customers in person and conducting follow-up discussions via phone

Negotiating and establishing sustainable repayment arrangements

Building rapport and maintaining professional customer relationships

Monitoring payment arrangements and managing follow-up activities

Maintaining accurate records and ensuring compliance with internal policies and procedures

Managing your own schedule and travel requirements

Travelling nationally as required (once every 5 weeks)

What you'll need to succeed

Exceptional communication and interpersonal skills

The ability to confidently manage difficult or sensitive conversations

Strong negotiation and problem-solving capabilities

A resilient, self-motivated, and results-driven approach

Experience in collections, customer service, sales, field-based roles, or account management is highly regarded

Strong organisational and time management skills

Basic proficiency using mobile technology and email systems

Essential requirements:

Full Australian Driver's Licence

Background checks will be conducted

Australian Citizenship or Permanent Residency

Ability to work a 47-hour week

Ability to travel interstate for approximately one week per month

What you'll get in return

Competitive salary of $88,500 + Super

Commission structure with excellent earning potential (OTE 150,000)

Fully maintained company vehicle

Comprehensive training and ongoing support

Genuine career progression opportunities within a growing business

Dynamic and supportive team environment

The opportunity to make a positive impact while building a rewarding career

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.