Administration Officer - Specialist Consulting

MedicalJobsAustralia.com Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

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Make a Difference Behind Every Patient Journey

At Monash Health, our Specialist Consulting Administration teams play a vital role in delivering exceptional patient care. As the central coordination point for outpatient services, our teams support thousands of patients by managing referrals, coordinating appointments, maintaining accurate records and ensuring clinics run efficiently.

Every phone call answered, appointment scheduled and referral processed contributes to a positive patient experience and supports clinicians to deliver the best possible care.

About the Opportunity

We are seeking organised, customer-focused Administration Officers to join our Specialist Consulting teams across multiple Monash Health sites.

As a key member of our administration workforce, you will be part of a large and supportive team that helps patients navigate their outpatient journey with confidence and ease. Whether you're assisting callers, coordinating appointments or supporting clinic operations, you'll play an important role in providing a professional and compassionate service.

Multiple ongoing opportunities available:

Full-time and part-time positions available (minimum three shifts per week)

Casual positions available across multiple teams and locations

Daytime shifts, Monday to Friday, with rotating start and finish times

Flexible working arrangements may be available following training (site dependent)

About the Role

Depending on the team and location, your responsibilities may include:

Managing high volumes of inbound and outbound calls

Supporting Release of Information enquiries and requests

Providing professional reception and front-of-house services

Processing internal and external referrals

Coordinating patient appointments, including interpreter and transport bookings

Liaising with patients, clinicians and internal departments to support timely care

Preparing, maintaining and updating electronic patient records

Scanning, indexing and uploading patient documentation within required timeframes

Accurate data entry across systems including iPM and SMR

Billing, receipting and payment reconciliation

Ensuring outpatient activity data meets reporting and compliance requirements

Preparing and distributing correspondence and referral updates

Supporting referring practitioners with patient and appointment information

Maintaining confidentiality and compliance with organisational policies and procedures

Providing general administrative support as required

About You

You are a proactive and adaptable administrator who thrives in a busy environment and enjoys helping people. You bring excellent customer service skills, strong attention to detail and the ability to manage competing priorities while maintaining professionalism and accuracy.

To be successful in this role, you will have:

Experience in administration, customer service or a similar role

Excellent verbal and written communication skills

Strong organisational and time management abilities

The ability to manage high-volume workloads calmly and efficiently

Exceptional attention to detail and data accuracy

Confidence learning new systems and processes quickly

A professional approach and commitment to confidentiality

Flexibility to work varying start and finish times across daytime hours

Previous experience in healthcare, outpatient services, medical administration or a high-volume contact centre environment will be highly regarded but is not essential.

Why Join Monash Health?

When you join Monash Health, you'll become part of one of Victoria's largest and most respected healthcare providers while building a rewarding career that makes a genuine difference to the community.

We offer:

Salary packaging benefits to increase your take-home pay

Subsidised staff parking at selected sites

Access to on-site gym facilities at selected locations

Flexible working arrangements where applicable

Employee Assistance Program (EAP)

Ongoing learning and development opportunities

A supportive, inclusive and collaborative team culture

Meaningful work that directly contributes to better patient outcomes

For a confidential discussion and to explore this opportunity further, please get in touch with our Senior Administration Managers as outlined below:

Specialist Consulting Clinic Admin roles at Monash Medical Centre, Monash Children's and Moorabbin Hospital on [email protected]

Specialist Consulting Admin roles at Referral Management, Clayton Hospital on [email protected]

For Specialist Consulting Admin roles at the Scanning Centre, Kingston Centre on [email protected]

Position Description can be found here

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You'll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.

How to Apply

Applications are accepted via the Monash H

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