AO3 Maintenance Support Officer

Make a meaningful impact in a fast-paced customer service environment supporting maintenance services. Your new company

Hays are partnering with a Queensland Government organisation to recruit an experienced Maintenance Support Officer for an immediate temporary opportunity based in Maryborough. This role sits within a high-performing Maintenance Response Centre, providing critical support to a diverse range of clients including schools, public housing tenants, government agencies and community stakeholders. If you enjoy customer service, administration and problem-solving in a busy environment, this could be the perfect opportunity.

Your new role

As a Maintenance Support Officer, you will be responsible for delivering high-quality customer service and administrative support within a busy contact centre environment. You will work as part of a collaborative team, handling maintenance requests, coordinating responses and ensuring service delivery standards and KPIs are achieved.

Key responsibilities include:

Providing exceptional customer service via phone, email and correspondence channels

Responding to maintenance enquiries and service requests from tenants and external stakeholders

Managing incoming and outgoing calls within a high-volume environment

Creating and processing work orders accurately and efficiently

Maintaining records, databases and information systems

Preparing documentation, reports and correspondence

Liaising with contractors, suppliers and internal stakeholders

Supporting the effective delivery of maintenance services while meeting performance targets

Applying strong communication and problem-solving skills to resolve enquiries and manage challenging situations professionally

What you'll need to succeed To be successful in this position, you will demonstrate:

Strong customer service and call centre experience

Excellent verbal and written communication skills

High-level data entry and keyboard skills

Strong attention to detail and accuracy

Ability to manage competing priorities within a fast-paced environment

Well-developed organisational and administrative skills

A positive attitude and strong team-focused approach

Professionalism, reliability and a strong work ethic

Confidence using Microsoft Office and computer-based systems

Highly Desirable

Previous experience within maintenance, property, construction, trades or building-related environments

Understanding of maintenance processes, work orders or contractor management

Experience working within government or public sector environments

What you'll get in return

Temporary assignment offering an immediate start

AO3 Queensland Government opportunity

Full-time hours across Monday-Friday

Supportive team environment

Valuable government experience

Convenient Maryborough location

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.