Customer Service

Customer service and admin professional needed in a busy role in Western Sydney. Your new company is a well-known and established organisation in Western Sydney looking to employ a customer services officer. Your new role will include but will not be limited to:

Obtain all relevant information to handle customer enquiries

Provide accurate and timely pricing and availability information for products and services

Process orders promptly and accurately in line with company policy and procedures

Ensure any follow-up action for customers is organised to meet deadlines

Communicate and coordinate with other departments to ensure effective customer service

Handles customer complaints in the first instance and escalates where required

Take telephone and email sales from customers

Enter sales orders into the ERP system

Maintain accurate records

Issue picking slips for orders

Raise credits/claims/returns/faulty requests

Nominate and monitor customer order delivery dates

Make outbound calls to customers

Provide support with any coordination or administration activities

What you'll need to succeed Similar experience in a high-volume environment attending to customers would be a must. Excellent communication and time management skills are essential. Knowledge of SAP or similar ERP would be ideal. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.