Systems Engineer II

Riot Games is looking for a Systems Engineer to join the Game Operations team supporting Wild Rift. You will help operate and improve the infrastructure, services, and tools that support reliable live-service operations for the game.

This is a hands-on role focused on automation, production support, incident response, observability, data integrity, and continuous improvement. You will work with engineering, platform, data, and operations teams to reduce risk, improve efficiency, and protect player experience. Internal Job Title: Systems Engineer II.

Responsibilities:

Operate and improve the production infrastructure, cloud services, data platforms, and operational systems that support Wild Rift.

Build automation and tooling for deployments, migrations, validation, capacity management, and routine operations.

Troubleshoot distributed systems and participate in incident response, root-cause analysis, and follow-up improvements.

Support releases and operational changes while maintaining service continuity and data integrity.

Improve monitoring, alerting, dashboards, runbooks, and other operational documentation.

Identify opportunities to improve reliability, scalability, capacity, and infrastructure cost.

Collaborate with global technical partners and provide day-to-day support and guidance to operations teams.

Required Qualifications:

BS in Computer Science or equivalent experience, RHCE, RHCSA.

2+ years of industry experience or an advanced degree.

Professional experience in systems engineering, infrastructure engineering, site reliability engineering, software engineering, or a related field.

Experience supporting production services, preferably in a high-availability or live-service environment.

Working knowledge of Linux, networking, cloud infrastructure, storage, compute, and distributed systems.

Experience with AWS Cloud and/or Tencent Cloud.

Ability to write maintainable automation or production code in Python, Go, Java, or a comparable language.

Working knowledge of SQL and data-platform concepts, including data movement, replication, validation, and operational integrity.

Familiarity with Git-based configuration management, infrastructure as code, or deployment automation.

Experience with monitoring, alerting, incident response, and root-cause analysis.

Strong communication, collaboration, and documentation skills.

Professional fluency in Mandarin and English, with the ability to work across time zones and technical disciplines.

Desired Qualifications:

Experience with distributed data technologies, object storage, Kubernetes, Redis, OpenSearch/Elasticsearch, or similar platforms.

Experience supporting high-volume online services, game telemetry, or player data.

Experience with capacity planning, cloud cost optimization, or infrastructure decommissioning.

Experience working in a multi-region or follow-the-sun operations environment.

Interest in games and the relationship between technical systems and player experience.