Full Time Retail Manager

Retail Manager (Full-time)

Employer: Whitehorse Petroleum Pty Ltd

Trading As: BP Tanawha

Location: 420 Tanawha Tourist Drive, Tanawha QLD 4556

Employment Type: Full-time – 38 hours per week

Salary: $75,000–$85,000 per annum plus superannuation

About the Business

BP Tanawha is a fuel retail and convenience store serving local residents, commuters, tourists and commercial vehicle operators. The business offers a range of petroleum products, including E10, unleaded and premium unleaded petrol, diesel and high-flow diesel, together with LPG bottles, AdBlue, automotive supplies, groceries, beverages, barista coffee and takeaway food.

The site also provides customer amenities and vehicle-related facilities, requiring effective coordination of fuel retailing, convenience merchandise, food services, customer service and operational compliance.

Position Summary

The Retail Manager is responsible for planning, organising, directing and controlling the day-to-day operations of BP Tanawha. The position involves managing retail staff, inventory, merchandising, financial performance, customer service and regulatory compliance to ensure efficient operations, profitability and adherence to BP brand standards.

Key Duties and Responsibilities – Retail Manager

1. Plan, organise, direct and oversee the daily operations of BP Tanawha, including the fuel retail outlet, convenience store, food and beverage services and associated retail facilities.
2. Develop and implement operational procedures to improve store efficiency, customer service, sales performance and overall profitability.
3. Recruit, train, supervise and manage retail employees, including preparing staff rosters, allocating responsibilities, monitoring attendance and evaluating performance.
4. Establish and maintain high standards of customer service, ensuring prompt resolution of customer enquiries, complaints and operational issues.
5. Manage stock purchasing, ordering and replenishment of fuel, groceries, beverages, takeaway food, automotive products, LPG bottles, AdBlue and other retail merchandise.
6. Liaise and negotiate with suppliers and distributors regarding product pricing, purchasing arrangements, deliveries and stock availability.
7. Monitor inventory levels, conduct regular stocktakes, investigate discrepancies and implement effective stock control measures to minimise wastage, shortages and losses.
8. Oversee product pricing, merchandising, promotional displays and stock rotation in accordance with BP brand standards and business requirements.
9. Monitor and analyse sales performance, operating expenses, product margins and profitability, implementing strategies to achieve financial and operational targets.
10. Manage daily financial operations, including cash handling, point-of-sale transactions, banking procedures, sales reconciliations and expenditure controls.
11. Prepare and review sales, inventory, staffing and operational reports, providing recommendations to company management for business improvement.
12. Develop and coordinate retail promotional activities and identify opportunities to improve product offerings, customer satisfaction and repeat business.
13. Ensure compliance with workplace health and safety, environmental, fuel storage and handling, food safety and other applicable retail regulations.
14. Oversee store security, loss prevention procedures, incident reporting and maintenance of retail equipment, fuel forecourt facilities and customer amenities.
15. Liaise with company directors, contractors and service providers to coordinate operational requirements, resolve business issues and achieve the store's financial and operational objectives.

Qualifications, Skills and Experience

• Relevant qualification in Business, Retail Management, Commerce or a related field, or equivalent industry experience.
• Up to three years of relevant experience in retail operations, retail supervision or management, preferably in fuel retailing, convenience stores or comparable retail businesses.
• Demonstrated ability to supervise staff, coordinate daily operations and manage competing business priorities.
• Experience in inventory control, purchasing, merchandising, sales reporting and customer service.
• Sound understanding of retail financial procedures, point-of-sale systems and operational compliance.
• Strong leadership, communication, organisational and problem-solving skills.
• Knowledge of fuel retail operations, food safety and workplace health and safety requirements is desirable.

How to apply:

Applications open on 02 November 2026 and close on 02 December 2026.

Please send your CV to [email protected]. Please include the job role title in your email.