Technical Writer

Technical Writer

Position Overview

We are looking for a skilled and detail-oriented Technical Writer to join our team and produce clear, accurate, and user-friendly documentation that supports both internal operations and end-user understanding. This role is central to bridging the gap between complex technical concepts and accessible written content across a range of formats and platforms. The ideal candidate will bring strong research capabilities, excellent written communication skills, and the ability to collaborate effectively with subject matter experts, developers, and stakeholders. A background in a technical discipline combined with a passion for clear communication would make you an exceptional fit for this position.

Key Responsibilities

• Research, develop, and maintain a broad range of technical documentation including user manuals, handbooks, training materials, standard operating procedures, and multimedia content
• Translate complex technical information into clear, concise, and accurate content tailored to the intended audience, whether end users, internal teams, or stakeholders
• Collaborate closely with engineers, developers, product managers, and subject matter experts to gather information and verify technical accuracy across all documentation
• Plan, organise, and manage documentation projects from initial brief through to final publication, ensuring deadlines and quality standards are consistently met
• Review and edit existing documentation to identify gaps, inconsistencies, or outdated content, and update materials to reflect product or process changes
• Develop and apply style guides, templates, and documentation standards to ensure consistency in tone, format, and terminology across all written outputs
• Produce content for digital and print formats including online help systems, knowledge bases, e-learning modules, and technical reference guides
• Liaise with stakeholders to understand documentation requirements and translate business or technical briefs into structured, reader-focused content
• Conduct quality assurance reviews of documentation prior to release, checking for technical accuracy, readability, grammar, and adherence to brand and style guidelines
• Support the development of training materials and contribute to onboarding programmes by producing clear instructional content for new users or staff
• Manage version control and document repositories, ensuring all materials are correctly filed, versioned, and accessible to relevant teams

Required Qualifications & Skills

• Bachelor's degree in English, Communications, Technical Writing, Information Technology, Engineering, or a related discipline
• Demonstrated experience in a technical writing role, ideally within a corporate, technology, or engineering environment
• Exceptional written and verbal communication skills with a high level of attention to detail and accuracy
• Proven ability to research, interpret, and document complex technical subjects in a clear and accessible manner
• Proficiency in documentation tools such as MadCap Flare, Confluence, Microsoft Word, or equivalent platforms
• Experience working with content management systems, version control tools, and document repositories
• Strong organisational skills with the ability to manage multiple projects simultaneously and meet tight deadlines
• Ability to work collaboratively across cross-functional teams and build effective relationships with technical and non-technical stakeholders
• Sound understanding of documentation best practices, including the use of style guides such as the Microsoft Manual of Style or equivalent

Preferred Qualifications

• Postgraduate qualification or professional certification in Technical Communication, such as a Certificate IV in Professional Writing and Editing or equivalent
• Experience with API documentation, software development lifecycle (SDLC), or working within Agile project environments
• Familiarity with graphic design or multimedia tools such as Adobe Illustrator, Snagit, or Camtasia to support visual documentation
• Exposure to single-sourcing methodologies and structured authoring frameworks such as DITA
• Prior experience in a regulated industry such as healthcare, finance, or engineering where documentation compliance is essential

Why Join Us?

• Flexible working arrangements including hybrid and remote options to support a healthy work-life balance
• A collaborative, inclusive team culture that values expertise, continuous learning, and professional growth
• Access to ongoing training, professional development programmes, and support for further education or industry certifications
• Meaningful work that directly contributes to product quality, customer experience, and organisational knowledge
• Competitive remuneration package with additional benefits reviewed annually in line with performance

Job Details

• Job Type: Full-time, Permanent
• Work Schedule: 8-hour shift
• Salary: $70,000 – $120,000 per year + Super