Employment Support Worker - Canteen/Micro Cafe All Rounder

Position Summary

The Employment Support Worker assists people with disability and other employment barriers to develop vocational skills, confidence, and independence through supported employment opportunities. The role provides practical, hands-on support across a range of business activities while promoting participant choice, dignity, inclusion, and skill development.

The Employment Support Worker works alongside participants in real workplace environments, providing coaching, supervision, encouragement, and individualised support to help each participant achieve their employment and NDIS goals.

Key Responsibilities

Participant Support

? Provide one-on-one and small group workplace support.

? Assist participants to learn new employment skills at a pace suited to their individual needs.

? Encourage independence while providing appropriate supervision.

? Build participants' confidence, communication, and problem-solving skills.

? Promote workplace safety and safe work practices.

? Support participants to understand workplace expectations and routines.

? Encourage positive workplace behaviours and teamwork.

? Identify barriers affecting work performance and report concerns appropriately.

? Assist participants to achieve goals outlined in their NDIS plan and employment plans.

Industry Support Areas

The Employment Support Worker may provide coaching and supervision across various supported employment programs, including:

Kitchen & Hospitality

? Food preparation

? Safe food handling

? Kitchen cleaning

? Dishwashing

? Stock rotation

? Packaging food products

? Customer service

? Café operations

? Basic food production

Essential Qualifications & Requirements

? Current NDIS Worker Screening Check.

? Working with Children Check (where required).

? Current First Aid and CPR Certificate.

? Current Australian Driver Licence.

? Reliable vehicle (preferred).

? National Police Check.

? Right to work in Australia.

Desirable Qualifications

? Certificate III or IV in Individual Support, Disability, Community Services, Employment Services, Mental Health, or related field.

? Food Safety Certificate (for hospitality support).

? Experience in retail, hospitality, IT, manufacturing, or customer service.

? Experience supporting people with disability, mental health conditions, autism, psychosocial disability, or intellectual disability.

Key Performance Indicators (KPIs)

? Participants achieve measurable employment and NDIS goals.

? High participant satisfaction.

? Safe workplace practices maintained.

? Accurate and timely documentation.

? Positive participant engagement and attendance.

? Continuous development of participant work skills.

? Compliance with NDIS Practice Standards and organisational policies.

? Effective teamwork and communication.

Physical Requirements

? The role may require:

? Standing for extended periods.

? Light to moderate lifting.

? Assisting with manual tasks.

? Community-based work and travel.

? Working across indoor and outdoor environments.

Core Values

The Employment Support Worker will demonstrate:

o Respect

o Inclusion

o Integrity

o Empowerment

o Compassion

o Accountability

o Teamwork

o Continuous Improvement

Position Objective

To provide high-quality, person-centred employment support that enables participants to develop practical workplace skills, increase confidence, build social connections, and participate meaningfully in supported employment. Through coaching, mentoring, and real work experience across a range of industries, the Employment Support Worker helps participants progress toward their individual employment, independence, and community participation goals while ensuring a safe, inclusive, and supportive workplace environment.