Customer Service Associate

About the role

You'll be one of the first people our customers speak with, which means you'll play an important part in making every interaction count. You'll handle inbound customer enquiries, listen carefully and understand what the customer needs, provide clear, accurate information and solutions with empathy and professionalism, navigate multiple systems while maintaining accurate customer records, take ownership of enquiries and work towards resolution, work collaboratively with your colleagues and leaders, and deliver against customer experience, quality, compliance and performance expectations.

Key responsibilities

• Handle inbound customer enquiries
• Listen carefully and understand what the customer needs
• Provide clear, accurate information and solutions with empathy and professionalism
• Navigate multiple systems while maintaining accurate customer records
• Take ownership of enquiries and work towards resolution
• Work collaboratively with your colleagues and leaders
• Deliver against customer experience, quality, compliance and performance expectations

About you

• Strong communication and active-listening skills
• A genuine desire to help people
• Confidence using computers and learning new systems
• Good problem-solving skills and sound judgement
• Strong attention to detail
• Reliability and professionalism
• The ability to stay focused and positive in a structured, fast-paced environment
• Experience from retail, hospitality, customer service or other people-facing environments can be a great foundation for this role

Benefits

• Comprehensive paid training to help you feel confident before taking customer interactions
• Ongoing coaching and development as you grow in the role
• Clear career pathways into areas such as Subject Matter Expertise, Team Leadership, Training, Quality, Workforce Management, Talent and Operations
• Recognition for great work, individually and as part of the team
• A supportive, inclusive team environment where different backgrounds and experiences are welcomed
• Regular team engagement and recognition activities
• A convenient Melbourne CBD location, close to public transport
• Potential hybrid working around 3-6 months post training, subject to performance, attendance and business requirements
• Paid Parental Leave – Supporting you and your family with paid parental leave, in line with company policy
• Employee Assistance Program (EAP) – Access to confidential wellbeing and support services through our EAP
• Health, Safety & Wellbeing – A workplace committed to your health, safety and wellbeing
• Novated Leasing – Access to company car leasing options, subject to eligibility and company policy
• Monthly Team Activities – Regular team activities designed to keep our people connected and engaged
• Learning & Development – Access to self-paced learning tools and resources to support your ongoing professional development

About us

Tech Mahindra combines technology, digital capability and customer experience to help organizations around the world transform and serve their customers better. We're part of the Mahindra Group, whose entrepreneurial journey began in 1945. That heritage continues to shape the ambition and sense of purpose behind Tech Mahindra today. When you join our Melbourne team, you're joining a local team with the opportunity and perspective of a global organization behind you.