NDIS Practice Manager

Practice Manager – Compassionate Nursing Care | Mount Isa, QLD 4825 | Full-time

ABOUT US

Compassionate Nursing Care is a Mount Isa-based provider supporting people to live well at home, including NDIS participants, aged care clients and people transitioning out of hospital. We're a close-knit team that takes pride in delivering care the right way, for our clients and our staff.

THE ROLE

We're looking for an organised, people-focused Practice Manager to keep our service running smoothly and help it grow. You'll:

• Oversee day-to-day operations, rostering and staff coordination
• Manage NDIS billing, invoicing and claims, and follow up outstanding payments
• Maintain compliance with NDIS Practice Standards, policies and audits
• Find and follow up new client referrals and business leads, turning enquiries into services
• Build relationships with government agencies (NDIA, Queensland Health, hospitals) and NGOs and community organisations across the North West
• Represent Compassionate Nursing Care at local networks, interagency meetings and community events
• Onboard new aged care clients referred by registered Support at Home providers, coordinating intake, service schedules and documentation
• Build and manage partnerships with registered aged care providers so we're their go-to associated provider in Mount Isa and the North West
• Ensure our services and staff meet the Aged Care Act 2024, the Aged Care Quality Standards and partner providers' requirements, including aged care worker screening
• Work alongside our team leaders and coordinators, supporting and guiding them day to day, and handle onboarding and HR admin
• Report directly to the Director, working closely with them on priorities, budgets and service growth

ABOUT YOU

• Experience in practice management, operations or admin in health, nursing, disability or aged care
• Strong NDIS knowledge (pricing, PRODA/portal claiming, plan management)
• Understanding of the Support at Home program and the new Aged Care Act, or a willingness to learn quickly
• Proven experience generating leads or referrals and following them through to outcomes
• Confident communicating with government departments, NGOs and health professionals, both in writing and in person
• Experience with client intake, care coordination or subcontracted service arrangements
• A collaborative leader who builds trust with a management team and leads by example
• Comfortable working autonomously while taking direction from, and keeping the Director informed on, operations, compliance and new business
• Confident using Xero, Google Workspace, ShiftCare and Monday.com
• Current NDIS Worker Screening Check (or willing to obtain), and a driver's licence

WHAT WE OFFER

• Competitive salary package, commensurate with skills and experience, plus super
• Work-from-home opportunities
• Flexible hours (negotiable)
• Direct access to the Director and real influence over how the business grows
• A genuine leadership role in a service that matters to the Mount Isa community

HOW TO APPLY

Local applicants are preferred. Send your resume and a short cover letter telling us why this role suits you to [email protected] by Sunday 15 November 2026. For enquiries, call 0420 857 346.