Retail Supervisor

Supervise and support retail staff during daily store operations

Allocate daily tasks organise staff coverage and assist in preparation of rosters

Train coach and mentor sales staff in customer service product knowledge and sales techniques

Open and close the store and ensure appropriate security measures

Provide high quality customer service and assist customers with product selection purchases exchanges and using point of sale system

Handle customer complaints and resolve issues professionally

Process sales, refunds, and exchanges using point of sale system

Perform daily cash handling, till

Reconciliation , and end of day procedures

Monitor stock levels and co ordinate stock replenishment and transfers

Receive check record incoming stock

Conduct regular stock takes

Ensure jewellery and merchandise is displayed attractively and displays maintained to brand standards

Assist with visual merchandising and promotions

Maintain accurate product pricing, labelling and inventory records

Monitor sales performance

Maintain store cleanliness presentation cleanliness presentation and workplace safety standards

Ensure staff comply with company policies procedures and relevant retail requirements

Communicate operational

Issues staffing matters or customer complaints to relevant management

Assist store manage with day to day running and take responsibility when store manager unavailable

Annual salary range $72,000-$72,500