Community Services Coordinator

About us

Dolphin Wellness Care is a registered NDIS provider delivering Supported Independent Living (SIL), assistance with daily living and community participation supports to people with disability across Epping and surrounding areas, and is expanding its services into aged care for older people living at home. We are seeking an experienced Community Services Coordinator to join our team on a full-time, permanent basis (38 hours per week).

About the role

This is a coordination and case management role, not a direct support or hands-on care position. You will assess client needs, develop service plans and coordinate supports so that each client, whether an NDIS participant or an older person receiving aged care services, receives safe, consistent and goal-focused services.

Key responsibilities

• Conduct needs assessments for new and existing clients receiving SIL, daily living, community participation and in-home aged care supports
• Develop, implement and review individual service plans in line with clients' NDIS plans, aged care support plans and personal goals
• Coordinate service delivery, including rostering requirements, service schedules and allocation of support staff
• Liaise with clients, families, guardians, support coordinators, plan managers, aged care assessors, GPs and allied health professionals
• Monitor service quality, progress against goals and plan budgets, and adjust services as needs change
• Prepare service agreements, progress reports, case notes and plan review documentation
• Identify and respond to risks, incidents and complaints in line with the NDIS Practice Standards and the Aged Care Quality Standards
• Build links with community organisations and mainstream services to increase clients' community participation

About you

Essential:

• Diploma or higher qualification in Community Services, Disability, Case Management or a related field
• Demonstrated experience in service coordination or case management
• Sound knowledge of the NDIS and/or the aged care system, including Support at Home
• Strong communication, organisation and report-writing skills
• Current NDIS Worker Screening Check and/or National Police Check, and driver licence (or willingness to obtain)

Desirable:

• Experience coordinating SIL, community participation or in-home aged care services

What we offer

• Permanent full-time employment with a stable salary of $85,000 - $92,000 + super
• Ongoing professional development and supportive team leadership
• The chance to make a lasting difference in clients' lives

How to apply

Please apply via Workforce Australia by clicking "Apply", attaching your resume and a cover letter addressing the essential criteria. Applications close on 24 November 2026.