Retail Manager (General)

About the business

Domino’s Pizza Mittagong is a quick-service food retail outlet serving Mittagong and the surrounding Southern Highlands communities. The store provides takeaway, online ordering and delivery services. We are seeking an experienced Retail Manager to lead store operations, commercial performance, staff management and customer service.

About the role

The Retail Manager will plan, organise and oversee the commercial and operational activities of the store, with responsibility for sales, budgets, purchasing, inventory, workforce planning, service standards and compliance. This is a genuine store-management position, reporting to the Franchise Owner.

Key responsibilities

• Plan and direct store operations, set performance priorities and manage resources to meet customer demand.
• Monitor sales, transaction trends and store profitability; implement approved strategies to improve commercial results.
• Develop and monitor operating budgets, labour costs, stock expenditure and wastage; report variances to the owner.
• Forecast stock requirements, coordinate purchasing and deliveries, and oversee inventory accuracy and stock rotation.
• Plan staffing requirements, coordinate recruitment, prepare rosters, allocate duties, train employees and manage performance.
• Establish customer service standards across counter, online and delivery channels; resolve escalated complaints.
• Implement approved local promotions and monitor their effect on sales and customer demand.
• Oversee approved product, pricing and promotional procedures and maintain product quality standards.
• Monitor order-processing and delivery performance and improve operational efficiency.
• Maintain food safety, hygiene, workplace health and safety, employment and franchise compliance.
• Prepare operational reports and recommend improvements to store performance.

Qualifications and experience

• AQF Diploma or higher in Retail Management, Business Management, Hospitality Management or a related discipline is preferred.
• At least two years of relevant experience in retail or quick-service store operations, with demonstrated management of staff, budgets, inventory and sales, is preferred.
• Candidates with other qualifications may be considered where they demonstrate strong, directly relevant store-management experience.

Required skills

• Strong commercial judgement and financial analysis.
• retail sales and stock forecasting; purchasing and cost control.
• recruitment, rostering and team leadership.
• customer complaint resolution.
• POS and online-ordering systems.
• spreadsheet and reporting skills.
• food safety and WHS awareness.
• clear communication, organisation and problem-solving.

Salary - $85,000 to $90,000 + Supper

Only eligible and short-listed applicants will be considered.