Full Time Retail Manager (General)

Company: Kiran & Bhagwanti Enterprises Pty Ltd T/A Global Supermarket Rockhampton

Location: 123 East Street, Rockhampton City QLD 4700, Australia.

Employment Type: Full-Time, Permanent

Position: Retail Manager (General) – Full Time

Salary: AUD $80,000 per annum plus superannuation

About Us

Global Supermarket Rockhampton is an International grocery supermarket located in Rockhampton, Queensland, offering a diverse range of Asian and international grocery products to the local community.

Our product range includes authentic Indian spices, lentils, rice, flours, frozen foods, packaged groceries, snacks, beverages, fresh produce and other household essentials.

We are committed to providing quality products, competitive pricing and excellent customer service while catering to the diverse grocery needs of our growing customer base.

We are currently seeking an experienced and motivated Retail Manager (General) to oversee the supermarket's day-to-day operations, manage staff, maintain inventory levels and implement effective retail management strategies to support the continued growth of our business.

Key Duties and Responsibilities

The successful candidate will be responsible for:

• Planning, organising and managing the overall operations of the supermarket to ensure efficient and profitable business performance.
• Developing and implementing retail operational policies, sales strategies and customer service standards to improve store performance and customer satisfaction.
• Managing purchasing activities, determining appropriate product ranges and stock levels, and coordinating orders with local and interstate suppliers and distributors of Indian, Asian and international grocery products.
• Monitoring inventory levels, analysing product demand and sales trends, and implementing effective stock control procedures to minimise wastage, shortages and overstocking.
• Establishing and maintaining relationships with suppliers, negotiating product pricing, purchasing arrangements and delivery schedules to ensure competitive pricing and consistent product availability.
• Formulating and implementing pricing strategies, promotional campaigns, seasonal offers and merchandising initiatives to increase sales and profitability.
• Monitoring store revenue, operating expenses, profit margins and sales performance, and preparing operational and financial reports for business management.
• Recruiting, training, supervising and managing supermarket employees, including allocating duties, preparing staff rosters and evaluating employee performance.
• Ensuring the effective presentation, display and merchandising of grocery products to maximise customer convenience, product visibility and sales opportunities.
• Maintaining high standards of customer service, resolving escalated customer complaints and implementing initiatives to improve customer retention and satisfaction.
• Overseeing cash handling procedures, point-of-sale systems, daily sales reconciliation and financial control processes.
• Ensuring compliance with applicable food safety, workplace health and safety, employment and consumer protection requirements.
• Monitoring product expiry dates, storage conditions and stock rotation procedures to maintain product quality and minimise losses.
• Analysing customer purchasing patterns, market trends and local competition to identify opportunities for business improvement and expansion.
• Reporting regularly to business owners on store operations, staffing requirements, financial performance and business development opportunities.

Qualifications and Experience

To be considered for this position, applicants should possess:

• A relevant Diploma or higher qualification in Retail Management, Business Management, Business Administration or a related discipline, and/or substantial relevant industry experience.
• A minimum of 1 year of relevant experience in retail or supermarket management is preferred.
• Demonstrated experience in managing retail operations, inventory control, supplier relationships and staff supervision.
• Sound knowledge of retail pricing, merchandising, purchasing and financial management.
• Strong leadership, organisational, communication and problem-solving skills.
• Ability to analyse sales performance and implement strategies to improve business profitability.
• Familiarity with Indian, Asian and international grocery products would be advantageous.
• Ability to work independently, manage competing priorities and maintain high operational standards.

What We Offer

• Full-time, permanent employment.
• Competitive salary plus superannuation.
• Opportunity to manage a diverse and growing grocery retail business.
• Supportive working environment.
• Opportunities for professional development and career progression.

How to Apply

Interested candidates are invited to submit their updated resume and a cover letter outlining their relevant qualifications, retail management experience and suitability for the position.

Applications open on 02 November 2026 and close on 02 December 2026.

Please send your CV to [email protected]. Please include the job role title in your email. Global Supermarket Rockhampton is an equal opportunity employer. Applications are welcome from suitably qualified candidates with relevant experience and skills.