Hotel Facilities and Operations Coordinator

Position Summary / Reporting Relationships

The Hotel Facilities and Operations Coordinator plays a pivotal role in ensuring the smooth functioning of essential aspects of hotel operations primarily overseeing maintenance procedures, coordinating kitchen service operations, and supervising housekeeping to maintain a pristine environment for guests.

The coordinator collaborates with various departments to uphold the hotel's high standards and deliver exceptional guest experiences.

The role will be reporting to the General Manager directly, who is responsible for overseeing the hotel operation with particular emphasis on enhancing the guest experience through supervision and support to all team members and monitoring hotel security. The General Manager further reports to the Directors of the group and has to provide operational update.

Duties and Responsibilities

These responsibilities are not limited to the below tasks and may vary accordingly based on the requirements of the business:

• Ensure the hotel is operating efficiently and according to the Hotel Policy
• Contribute to long-term strategies aimed at improving the hotel's overall success.
• Attend to all guest queries professionally and politely and ability to handle guest requests.
• Liaise with kitchen staff to arrange all meals meeting the needs of any dietary requirements.
• Liaise with the Housekeeping department to arrange the appropriate and correct bedding configuration for guests arriving at the hotel for accommodation.
• Ensure cost-effectiveness and efficient resource allocation for maintenance functions.
• Liaise with and manage Preventative Maintenance programmes with service providers.

POSITION DESCRIPTION STATEMENT

• Train new staff members, providing inductions of the property and making them familiar with the Hotel policy and procedures.
• Consistently provide progress updates to the General Manager concerning the functioning of essential aspects of hotel operations.
• Establish great work ethics at the workplace and ensure all required laws and policies are adhered to.
• Assist with special requests, and information, handle guest grievances and enquiries in a courteous, efficient and satisfactory manner.
• Maintain positive guest and colleague interactions with good working relationships.
• Promote guest relations by conducting regular lobby walks, talking to guests and encouraging feedback.

Selection Criteria

• Diploma or Bachelors in Hospitality Management.
• Minimum two years of previous experience in hotel operations, preferably in a boutique or upscale setting. Strong leadership, organisational, and communication skills.
• Proficiency in hotel management software and Microsoft Office Suite.
• Flexibility to work weekends and holidays as required.
• CPR/First Aid certification.
• Current Food Handler certification

Expected Salary: $86,000 AUD per year