Job is active

Customer Service Manager

$82,000 – $90,000

Published 26 Oct 2026

Full timeExperience not specifiedOn-site Albany

Aspire Hospitality Group Pty LtdAlbany

Location

Albany

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About this job

Customer Service Manager (ANZSCO 149212)

Employer: Aspire Hospitality Group Pty Ltd

Location: 70 Stirling Terrace, Albany WA 6330

Job type: Permanent, Full Time

About the group

Aspire Hospitality Group operates three Albany venues: Six Degrees (restaurant, bar, accommodation and live music), Chanya Thai (authentic Thai dining) and Venice Albany (Italian restaurant and cafe). We combine hospitality, accommodation and events with our own group technology, including Zinga payments and POS platforms, Alby and Goldroom.

Role overview

We are seeking a Customer Service Manager to lead guest service across all three venues, setting standards and leading front-of-house teams.

Key responsibilities

Oversee daily guest service across Six Degrees, Chanya Thai and Venice Albany
Recruit, train and mentor front-of-house teams, including reception, hosts and waitstaff
Write and implement service standards, scripts and complaint procedures
Monitor guest feedback (in person, online reviews, feedback forms) and resolve escalations
Plan front-of-house rosters and shift handovers
Train staff in upselling and service recovery
Work with venue managers on events and functions
Report guest satisfaction results monthly

Requirements

At least 3 years of experience in hospitality customer service management
Proven leadership of front-of-house teams in busy venues
Strong written and verbal communication
Experience with POS, booking systems and review platforms (Google Reviews, TripAdvisor) and CRM tools such as Odoo
Multi-venue experience is an advantage

What we offer

A leadership role across three venues
Bonus opportunities tied to guest satisfaction
Discounts on food, drinks and accommodation across our venues

Pay

$82,000 to $90,000 per year plus superannuation, depending on experience.

How to apply

Apply through Workforce Australia with your resume and a short cover letter. Questions about the role can be sent to [email protected] or (08) 9841 1466. There is no cost to apply.

Market insight

14% below the median

100 285 $

100 285 $100 285 $

Based on 7 offers with salary for Jobs on-site in Albany

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What salary can I expect?

The employer lists $82,000 – $90,000 for this role at Aspire Hospitality Group Pty Ltd in Albany. For comparison, the local market median is about 100 285 $ based on 7 similar offers.

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