Guest House Manager

Full-time Guest House Manager position available in Pyrmont NSW 2009

3 Stand-out Bullet Points:

• Salary Range: $79,000 - $85,000 per annum (exclusive superannuation)
• Position based in Pyrmont NSW 2009
• Exciting opportunity to work in a professional setting.

Position Overview

Property Host offers a curated selection of premium holiday homes and accommodation services, ensuring guests enjoy exceptional experiences throughout their stay. The company focuses on providing a high standard of hospitality and accommodation services with personalized attention, making every stay unique and memorable.

On behalf of the company, we are currently seeking a Guest House Manager to join their dynamic team. In this role, you will oversee the guest experience, ensuring smooth and seamless operations of all services. This role requires a passion for hospitality, a keen eye for detail, and the ability to lead a team dedicated to delivering outstanding service.

Position Responsibilities and Tasks:

• Plan, organise and oversee daily accommodation operations, including reservations, guest reception and check-in/check-out.
• Coordinate housekeeping, laundry and maintenance to ensure properties meet cleanliness, presentation and guest comfort standards.
• Supervise staff and service providers, allocate duties, organise schedules and provide training and performance feedback.
• Monitor guest satisfaction, resolve complaints and implement improvements to accommodation services.
• Monitor accommodation revenue and operating costs, maintain financial records and ensure cost-effective service delivery.
• Manage accommodation supplies and coordinate purchasing within approved budgets.
• Ensure compliance with workplace health and safety requirements, security procedures and emergency protocols.
• Liaise with property owners regarding maintenance and service standards, and provide guests with local tourism and transport information.

Qualifications and Skills:

• Diploma or equivalent in Hospitality or Hotel Management, Business, or a related field.
• At least 1 year of proven experience in hospitality or accommodation management, preferably within executive, holiday or boutique accommodation.
• Strong communication and customer service skills, with a professional approach to resolving complaints and unexpected issues.
• Sound understanding of accommodation presentation, guest safety and workplace health and safety requirements.
• Demonstrated ability to supervise staff and coordinate housekeeping, maintenance and other accommodation services.
• Knowledge of local attractions and ability to arrange personalized guest experiences.

Salary: This is a full-time position with competitive remuneration between $79,000 - $85,000 p.a. plus superannuation for a 38-hour work week.

OLIV0134