Contract Administrator

About Client:

Infinity Retail Services Pty Ltd

Infinity Retail Services Pty Ltd provides high-quality and reliable cleaning and detailing services across Queensland. The company is looking for a motivated and organised Contract Administrator to support operational teams across Toowoomba and Brisbane, ensuring effective contract management, service delivery and client relationships.

Duties and Responsibilities:

• Develop, review and negotiate contract variations relating to cleaning services, operational programs, projects and client requirements
• Prepare, monitor and maintain budgets, profit and loss (P&L) reports, and operational performance records
• Coordinate and oversee service delivery to ensure contractual obligations and agreed service levels are met
• Maintain regular communication with clients through weekly or monthly meetings and progress updates
• Administer client contracts and maintain accurate contract records
• Ensure the timely completion of new contract documentation and related paperwork
• Identify and assist with new business opportunities to support business growth and expand client services
• Coordinate staff management, training and performance audits to maintain service quality and operational standards
• Prepare operational reports and provide regular updates to senior management
• Monitor compliance with workplace health and safety requirements, policies and procedures
• Plan and coordinate additional works requested by clients, monitor progress, and follow up after completion to ensure work meets agreed requirements and client expectations

Essential Qualifications:

• Diploma or higher qualification in Business, Business Administration, Commerce, Management, Contract Management, Project Management, or a related field

Experience:

• Minimum 3 years of relevant full-time experience in contract administration or in a similar role
• Experience in the cleaning industry, facilities management, or contract administration is highly desirable

Key Competencies:

• Strong customer service focus
• Excellent organisational and time management skills
• Strong attention to detail
• Friendly disposition with a proactive, positive and can-do attitude
• Good written and verbal communication skills
• Ability to prioritise tasks and meet deadlines
• Current and valid driver’s licence (essential)
• Understanding of workplace health and safety requirements
• Comprehensive understanding of cleaning operations, methods and procedures
• Excellent interpersonal and customer service skills

Salary: $80000-$85000/ year +Super