Customer Success Associate

Customer Success Representative — Venues 360

Abbotsford, Melbourne | Full-time, on-site

Venues 360 helps hospitality venues monitor their spaces and manage daily checks through connected sensors, alerts and digital checklists.

We’re looking for a friendly, organised person who enjoys helping customers and making technology easy to use.

What you’ll do

Help new customers get started with V360.

Set up accounts, dashboards, alerts and digital forms.

Train venue owners and staff to use the platform.

Answer customer questions by phone and email.

Troubleshoot everyday issues and coordinate technical support.

Follow up with customers and share feedback with our product team.

Keep customer records and support requests up to date.

What you’ll bring

Experience in customer service, hospitality or software support.

Clear communication and a patient, practical approach.

Confidence learning software and explaining it to others.

Strong organisation and reliable follow-through.

Experience with hospitality technology or connected devices is a bonus.

Work Location: In person