Online Sales Travel Consultant

Happy Travels | Byron Bay, NSW

Full-Time | Digital Travel Sales

$79,500 – $99,500 + Super + Commissions & Bonuses

SALES + TRAVEL + DIGITAL + BIG ENERGY

Passionate about travel? Confident in sales? Know how to turn a great conversation into a confirmed booking?

Happy Travels is on the lookout for an experienced Travel Sales Consultant – Digital Sales & Mentoring to join our Digital Sales team in Byron Bay.

We're looking for someone who knows how to connect with travellers, uncover what they're looking for and turn their travel plans into unforgettable experiences.

In this hands-on sales role, you'll take ownership of your own customer pipeline, engage with travellers through digital and telephone channels, and sell everything from accommodation and tours to transport, campervan hire and incredible adventures across Australia, New Zealand, Fiji and beyond.

Beyond managing your own sales, you'll use your experience to help others succeed. You'll provide practical mentoring and day-to-day sales support to new and existing Travel Consultants, sharing your product knowledge, sales strategies and proven techniques to help strengthen team capability and drive results.

THE ROLE

As a Travel Sales Consultant – Digital Sales & Mentoring, you’ll be responsible for:

Consulting with customers to understand their travel needs, interests, budgets and timeframes

Recommending destinations, accommodation, tours, transport, campervan hire and other travel products

Building tailored travel itineraries based on customer requirements, availability and budget

Explaining travel options, inclusions, pricing, booking conditions and relevant requirements

Converting customer enquiries and leads into confirmed bookings

Managing your own portfolio of customer leads from initial enquiry through to booking

Following up quotes, enquiries and customer decisions within required timeframes

Making and confirming bookings for tours, accommodation, transport, vehicle hire and other travel services

Preparing itineraries, booking confirmations and relevant customer documentation

Processing and accurately recording customer payments

Maintaining accurate customer, booking and pipeline information within our CRM and booking systems

Achieving individual sales, conversion, response-time and customer-service expectations

Supporting customers with booking questions, changes and travel arrangements where required

PEER MENTORING & SALES SUPPORT

As an experienced member of the Digital Sales team, you’ll also:

Provide practical peer mentoring to new and less experienced Travel Consultants

Share travel-product knowledge, sales techniques and customer consultation skills

Support consultants with customer qualification, itinerary development, objection handling and converting enquiries into bookings

Provide practical assistance during customer interactions when required

Help new starters become familiar with our products, systems, booking processes and customer journey

Share examples of successful customer conversations and sales techniques

Contribute practical examples, FAQs, product information and customer talk tracks to team resources

Identify recurring customer questions or sales challenges and provide feedback to the Digital Sales & Operations Manager

Participate in team briefings and share relevant travel-product and sales knowledge

This is a Travel Sales Consultant position with a peer mentoring component and does not carry formal people-management, performance-management, target-setting or team-performance accountability.

WHO WE’RE LOOKING FOR

You’ll ideally bring:

At least one year of highly relevant travel sales experience

Demonstrated experience in travel sales, travel consulting or a closely related customer-facing travel role

Strong knowledge of travel products, destinations, itinerary planning and booking processes

Proven ability to consult with customers, identify their needs and convert enquiries into bookings

Strong sales ability and confidence working towards individual sales and conversion targets

Experience managing an individual customer lead pipeline

Confidence using CRM, booking and digital customer communication systems

Strong written and verbal communication skills

Excellent follow-up and customer-service skills

High attention to detail and accuracy when managing bookings and customer information

The ability to share practical knowledge and support less experienced colleagues

Commercial awareness and a genuine drive to achieve results

You must have valid Australian work rights.

WHAT’S IN IT FOR YOU?

$79,500 – $99,500 + super

Commissions and bonuses – perform well and be rewarded for it

Free travel experiences and famils – experience the products you’re selling

Travel perks – exclusive discounts on tours, transport and accommodation

Sales development – continue building your skills in travel sales, customer conversion and digital sales

Career progression – opportunities to develop your career within a growing travel business

International environment – work with travellers and teammates from around the world

Byron Bay location – build your travel career from one of Australia’s most iconic destinations

ABOUT HAPPY TRAVELS

Happy Travels has been helping travellers explore Australia and beyond since 1998.

We create unforgettable travel experiences across Australia, New Zealand, Fiji and beyond – from East Coast adventures and Whitsundays sailing trips to K’gari, campervan journeys, accommodation and complete travel itineraries.

We’re a social, energetic and ambitious team that loves travel, but we’re also serious about sales, customer experience and developing great people.

If you’re an experienced travel salesperson who can manage your own customers, close sales and share what you know with the people around you, we’d love to hear from you.

THINK YOU CAN SELL TRAVEL?

Apply now.

Bring your travel knowledge, sales experience and energy. Let’s see what you’ve got.

Benefits:

Employee discount

Employee mentoring program

Referral program

Work Location: In person – Byron Bay, NSW

Work Location: In person