Residential Care Officer

The Client

MyHomeAbility is a registered NDIS service provider offering in-home support, community access, personal care, respite care, and support coordination.

They are seeking an experienced Residential Care Officer to join their team in Wyndham Vale, VIC.

The Role

Residential Care Officer is responsible for delivering structured care and support to clients in residential and community settings, ensuring services are provided in accordance with individual care plans, organisational procedures, and regulatory requirements.

This is a full-time position with an annual salary between $80,000 to $85,000 plus superannuation, based in Wyndham Vale, VIC

The Responsibilities

• Provide direct care and support to clients in residential and community settings in accordance with individual care plans
• Assist clients with daily living activities including personal care, mobility support, meal preparation, and household tasks
• Implement care plans, behavioural support strategies, and support programs based on individual client needs
• Monitor client wellbeing and report behavioural, emotional, or physical changes to supervisors and relevant stakeholders
• Maintain accurate client records, case notes, and incident reports in line with organisational and compliance requirements
• Support clients in developing life skills, independence, and social engagement within community settings
• Ensure a safe environment by following risk management procedures, safeguarding policies, and workplace health and safety standards
• Administer or assist with medication in accordance with policies and authorised procedures
• Coordinate with families, healthcare professionals, and support teams to ensure consistent and effective care delivery
• Respond to incidents, emergencies, and challenging behaviours using approved intervention strategies
• Support client participation in community activities, appointments, and social programs
• Maintain professional boundaries and uphold client dignity, privacy, and confidentiality at all times

The Requirements:

• Certificate III or IV in Individual Support, Community Services, Disability, or equivalent qualification
• Minimum 2 years’ experience as a Family Support Worker, Residential Care Officer, or similar role within community or residential care setting
• At least 2 years’ experience supporting clients with daily living activities, personal care, and behavioural support needs
• Minimum 2 years’ experience implementing care plans, support programs, and case documentation requirements
• At least 2 years’ experience working with multidisciplinary teams including healthcare professionals, case managers, and families
• At least 2 years’ experience managing challenging behaviours and responding to incidents in care environments
• Current First Aid and CPR certification
• Valid Working with Children Check and/or NDIS Worker Screening Check
• Strong knowledge of care standards, safeguarding requirements, and workplace health and safety procedures
• Ability to maintain accurate documentation including case notes, incident reports, and care records
• Good communication skills and ability to engage effectively with clients, families, and support teams
• Ability to work independently and manage responsibilities in a structured care environment
• Strong interpersonal skills with a compassionate and client-focused approach