ICT Business Analyst-261111

Designation / Job title : ICT Business Analyst – 261111

Primary or Mandatory skills :-

• Programming: Bash/Shell Scripting, Java, Python, PHP
• CI / CD Tools: Jenkins, Maven, GIT/ Cloud: AWS

Good to have skills :

• Agile, Scrum, Waterfall, Jira, Confluence, UAT, SIT, Production Release Management, Incident/Problem/Change Management
• Unix/Linux, Centos, Windows, Docker, WebLogic, Jenkins, Gitlab CI/CD, Python, Perl, Java
• Control-M, ServiceNow, JIRA, NetCracker, Experian, Tableau, Power BI, Splunk
• Telecom experience is highly preferred.

Detailed Job description : -

• A Business Analyst should work closely with stakeholders, customers, product teams, and technical teams to understand business requirements and prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), use cases, process flows, etc.
• Developed customized scripts to resolve production issues and develop technical tools to automate manual tasks resulting in reducing manual tasks in various programming languages, including Bash Shell, PL/SQL.
• Excellent Experience in managing large-scale projects such as software version upgrades, application redesigns
• Actively involved in ITIL methodologies using tools, such as ServiceNow, JIRA
• Responsible for ensuring Service Level Targets and KPIs set by Clients are met for Incidents and Problem Management
• Allocate responsibilities and projects to Team members, encouraging ownership and accountability while providing opportunities for development.