Tour Guide and Tour Operations Coordinator

About the Role

The purpose of this role is to plan, coordinate and deliver guided tours, providing visitors with safe, enjoyable and informative travel experiences. The role also involves supervising tour guides, coordinating tour logistics and supporting the day-to-day operations of the tour company.

Key Responsibilities

Tour Planning and Delivery

? Plan, organise and conduct guided tours in accordance with established itineraries and company standards.

? Lead visitors through tour destinations, providing information and commentary about local attractions, history, culture and the natural environment.

? Explain tour itineraries, activities, safety procedures and relevant site requirements to visitors.

? Coordinate daily tour schedules, including departure times, transport arrangements, activities and visits to attractions.

? Respond to visitor questions, provide recommendations and assist with enquiries throughout the tour.

? Adjust tour activities and itineraries where necessary to accommodate weather conditions, visitor requirements or operational changes.

Tour Guide Supervision and Visitor Safety

? Coordinate and supervise tour guides to ensure tours are delivered safely and consistently.

? Brief guides on tour itineraries, visitor requirements, safety procedures and operational arrangements.

? Monitor the quality of tour delivery and visitor experiences, addressing any issues or concerns.

? Ensure visitors are informed of relevant safety requirements and company procedures.

? Assist with managing unexpected situations, itinerary changes and visitor concerns during tours.

Tour Operations and Logistics

? Prepare vehicles, equipment and supplies required for scheduled tours.

? Coordinate tour preparation, including packing, cleaning and checking vehicles and equipment.

? Ensure tour departure areas, storage facilities and campsites are maintained and ready for use.

? Assist with organising accommodation, transport and entry arrangements for tour participants where required.

Bookings, Sales and Administration

? Respond to customer enquiries regarding tours, itineraries, availability and bookings.

? Process tour reservations and maintain accurate booking records.

? Prepare quotes for private tours and charter bookings.

? Assist with promoting tour packages and responding to customer feedback and online reviews.

? Maintain tour records and assist with general administration relating to tour operations.

Other Duties

? Perform other reasonable duties consistent with the position and the operational requirements of the business.

Qualifications Requirement

? AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

? Uluru/Kata Tjuta National Park Accreditation

? Watarrka National Park accreditation

? LR licence with H endorsement

Skills Requirement

? Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.

? Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.

? Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

? Commerciality: ability to apply knowledge in a practical, commercial manner.

? Teamwork: willingness to assist and support others as required and get on with team members.

? Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.