Waiter (Supervisor)

The Client

Villa Romana in Cairns, QLD is looking for experienced Cooks to join their team. Their in-house restaurant serves up modern Italian and Mediterranean cuisine with Australian influence.

They are currently looking for an experienced full time Waiter (Supervisor) to join their team in Cairns, QLD.

The Role

This is for a full-time role with an annual salary set at $75,000, depending on experience plus superannuation.

?Duties will include:

Supervise daily front-of-house operations, including table service, guest seating, order management, and food and beverage delivery

Coordinate waiter duties, service station allocations, staff breaks, and workflow priorities during peak dining periods

Monitor food and beverage service standards, including order accuracy, presentation, serving sequence, and customer satisfaction

Oversee table reservations, seating arrangements, customer turnover, and service capacity to optimise dining efficiency

Operate and supervise POS systems, including order processing, payment transactions, bill adjustments, and cash reconciliation

Liaise with kitchen personnel to coordinate meal preparation, dietary requirements, special requests, and timely food delivery

Train and guide junior waitstaff in service procedures, product knowledge, customer engagement, and operational standards

Resolve customer complaints, service delays, billing discrepancies, and special requests through professional service recovery

Monitor dining area presentation, table settings, equipment readiness, cleanliness, and compliance with restaurant standards

Assist with beverage stock monitoring, service supplies, inventory checks, and replenishment requirements

Implement service improvements to enhance customer experience, staff productivity, order accuracy, and dining operations

Ensure compliance with food safety, allergen management, responsible service of alcohol where applicable, hygiene, and WHS requirements

Requirements

At least a Certificate III in Hospitality, or an equivalent relevant qualification

At least 12 months’ experience supervising restaurant waitstaff, including service coordination, staff rostering support, station allocation, practical training and performance monitoring

At least 12 months’ experience managing advanced POS operations, including table mapping, order modifications, split billing, cash handling, till reconciliation and end-of-shift financial controls

At least 12 months’ experience coordinating restaurant reservations, seating arrangements, table turnover, service sequencing and kitchen communication in high-volume dining environments

At least 12 months’ experience delivering professional food and beverage service, including menu presentation, order taking, beverage preparation and pouring, table setting and service recovery

At least 12 months’ experience conducting front-of-house stocktakes, beverage inventory control, service equipment management, stock rotation and replenishment coordination

At least 12 months’ experience training junior waitstaff, monitoring service accuracy, resolving customer complaints and maintaining consistent hospitality service standards

At least 12 months’ experience applying food safety procedures, allergen communication, hygiene standards, WHS requirements and relevant beverage service regulations

Strong technical knowledge of restaurant service protocols, dining room coordination, service station management, payment procedures and customer service standards

Ability to work in a fast-paced team environment, including evenings, weekends and public holidays

Ability and willingness to commit to full-time employment for at least 12 months