Account Delivery Lead

We are seeking an experienced Banking Project Manager to serve as the equivalent of a Service Delivery Manager for a Core Banking Application for our client, a major Australian bank. This role involves managing both internal and external stakeholders, overseeing a technical project team, and coordinating across multiple streams within a transformation program.

Strong verbal and written communication skills are essential for effective interaction with key customer representatives and management.

The primary focus areas include the ongoing delivery of the software product and adherence to service level agreements, meeting key delivery dates and customer expectations for business projects, and achieving critical outcomes for the transformation program. The role also requires ensuring that objectives and outcomes are met within agreed timeframes, budgets, and quality standards. Additionally, the Project Manager will assist in driving delivery and strategic outcomes in collaboration with the Customer Support Manager and Client Partner.

Responsibilities

Coordinate and triage incoming work requests

Manage a team of onshore and offshore resources

Manage estimation and resource assignment

Create and manage Project Schedules

Perform regular risk assessment and risk management

Develop regular status reporting

Work closely with the project team, showing understanding of their competing priorities

Manage resource, project outcomes and BAU personnel to ensure they achieve SLAs

Manage project resources from scoping through to testing and implementation phases

Complete Project shutdown activities

Build new business opportunities

Skills

Must have

5-10 years experience in Project Management in a Banking Finance Domain

Demonstated record of running Managed Services agenda

a demonstrated record of successful delivery of projects

People and team leadership skills

Ability to work on multiple project assignments simultaneously

Solid knowledge of Banking and Finance industry

Strong Leadership and verbal and written communication skills

Disciplined and organized approach

Eagerness to learn, good initiative and flexibility

Eagerness to teach and to share their skills with team members

Nice to have

Experience in Hogan & delivery projects