APS3 Participant Support Officer - Joondalup

Position Title: APS3 Participant Support Officer x 2 Vacanies

Location: Joondalup WA

Employment Type: Full-Time (100% Onsite | Monday to Friday, 8:30am - 4:30pm)

Duration: 12-Month Assignment

About the Role

Join Federal Government organisation in Joondalup WA to deliver vital support to NDIS participants, their families, and carers . You will serve as a key point of contact, ensuring smooth daily operations at the local office counter and providing high-quality service across multiple communication channels .

Key Responsibilities

Participant & Customer Support: Provide direct counter and reception support, assisting participants with self-help kiosks, online portals, and general scheme enquiries .

Planning & Actioning Tasks: Manage and resolve participant matters by completing action items and planning tasks in alignment with the NDIS Act .

Enquiry Resolution & Referrals: Answer phone and inbox enquiries, offer accurate advice, or connect customers with relevant external community and government services .

Administration & Operations: Coordinate office appointments, oversee the team's shared email inbox, and maintain accessible facilities for visiting participants .

Research & Data Entry: Conduct basic research, prepare routine reports, update customer records, perform data entry, and track required follow-up actions .

Feedback Management: Receive, record, and process participant feedback and complaints within business systems .

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.