Scam Monitoring Officer - Fully Remote x2

Your new company

You will be joining a large, well-established Australian organisation that provides essential services to customers nationwide. Operating within a fast-moving and highly regulated environment, the organisation is committed to protecting its customers, network and reputation from emerging scam and fraud risks. Your new role As a Scam Monitoring Officer, you will monitor, identify and investigate potentially fraudulent or scam-related activity. You will use your analytical skills and attention to detail to recognise suspicious patterns, take the appropriate preventative action and ensure all incidents are accurately recorded.

Monitoring scam calls, SMS campaigns and suspicious usage activity

Identifying and blocking scam messaging campaigns

Adding phishing URLs and phone numbers to relevant blacklists

Investigating call patterns to determine whether activity is fraudulent

Monitoring high-volume scam call activity and excessive usage alerts

Taking appropriate action to prevent potential customer usage fraud

Maintaining accurate records of scam campaigns and actions taken

Preparing and distributing daily scam activity reports

Responding to notifications and reports received from other service providers

Supporting compliance with relevant legislation, policies and industry codes

Identifying opportunities to improve existing monitoring and prevention processes

The shift pattern for this position is 5pm to 10pm, with evening and weekend availability required.

What you'll need to succeed

Strong analytical and investigative skills

High attention to detail and the ability to identify unusual patterns

Advanced Microsoft Office skills, particularly Excel

Excellent written and verbal communication skills

The ability to work independently and make considered decisions

A collaborative and consultative working style

The ability to remain resilient and adaptable in a fast-paced environment

A commercial and pragmatic approach to problem-solving

The ability to quickly understand relevant legislation, regulations and policies

Previous experience within fraud, scams, risk, compliance, telecommunications or a monitoring environment will be highly regarded

What you'll get in return

$36.81 per hour plus super

Applicable overtime rates of up to $55.22 per hour plus super

Consistent evening shifts from 5pm to 10pm

The opportunity to develop experience within scam and fraud prevention

A role where your work directly contributes to protecting customers

A supportive and collaborative team environment

Experience within a large, recognised Australian organisation

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.