MEDICAL RECEPTIONIST

Medical Receptionist (Casual) — Lalor VIC 3075

Join a supportive general practice team where every patient interaction matters. We are seeking a warm, organised and adaptable Medical Receptionist for casual shifts at our busy Lalor clinic. This role suits someone who enjoys a collaborative, engaging and friendly workplace that values growth, innovation and a nurturing approach to patient care.

About the Role

As a Medical Receptionist you will be the first point of contact for patients and visitors. You will manage appointment bookings, answer phone and email enquiries, process payments and assist with basic administrative tasks that help our clinicians focus on delivering excellent care. Flexibility is essential, as casual shifts may include mornings, afternoons and occasional Saturdays.

Key Responsibilities

Greet patients warmly and manage patient flow with professionalism and empathy.

Schedule, confirm and reschedule appointments using our practice management system.

Answer multi-line phones, triage calls appropriately and respond to routine email enquiries.

Process payments, issue receipts and handle basic billing tasks accurately.

Maintain patient records and ensure confidentiality and compliance with privacy regulations.

Coordinate with clinical staff to support smooth consultation transitions.

Assist with administrative tasks such as faxing, scanning, filing and inventory checks.

Contribute to a positive team environment through reliable, cooperative behaviour.

About You

Previous experience in a medical reception or customer service role is preferred but not mandatory; enthusiasm and a strong work ethic are essential.

Excellent communication skills, both verbal and written, with a friendly and professional phone manner.

Organised, detail-focused and able to prioritise tasks in a busy environment.

Comfortable with basic computer systems; willingness to learn our practice management software. Best Practice Software experience preferred.

Demonstrated ability to work in a collaborative, hard-driving yet nurturing culture.

Available for flexible casual shifts in Lalor, including occasional weekends where needed.

Hold appropriate eligibility to work in Australia.

What We Offer

A supportive and inclusive work culture that encourages learning and growth.

Flexible casual hours to suit your lifestyle and commitments.

Opportunities to develop skills in patient administration, clinical support and practice systems.

A friendly, motivating team environment where contributions are recognised and rewarded.

If you are a personable, reliable and adaptable individual who thrives in a team-oriented general practice environment, we would love to hear from you and welcome you to a role that makes a real difference to patients every day. Apply Now