Hostel Manager

Job Title : Hostel Manager

About the Client :

City Groves is a boutique; upmarket student accommodation complex designed as a village style community. The property caters to middle and upper tier student and young professional residents seeking a safe, secure and luxurious living environment near QUT, RBWH and UQ Herston.

City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex. This role is essential to maintaining the high standards expected of a premium student living environment and requires strong capability in cleaning operations, maintenance coordination and facility compliance, in addition to leadership and guest service responsibilities.

Duties and responsibilities will include:

• Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex

• Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements

• Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities

• Supervises, trains and manages staff, ensuring high performance and consistent service delivery

• Plans budgets and authorises expenditure, ensuring efficient and cost effective operations

• Keeps accurate administrative records, including occupancy, maintenance logs, compliance documentation and financial records

• Exercises public relations and marketing responsibilities, promoting the accommodation and maintaining stakeholder relationships

• Handles guest enquiries and complaints, ensuring professional resolution and high service standards

• Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades

• Ensures the property remains clean, well maintained and guest ready at all times

• Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols

Skills and Experience:

Diploma of Leadership and Management or equivalent industry experience

• Minimum 3+ years’ experience in a management or leadership role within accommodation, hospitality or facilities based environments

• Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards

• Strong leadership, organisational and staff management capability

• Excellent communication, interpersonal and stakeholder management skills

• Ability to manage guest enquiries and complaints professionally

• Strong administrative, record keeping and compliance skills

• Effective problem solving and decision making ability

• Self motivated, able to work independently and take initiative

• Ability to manage multiple priorities and meet operational requirements

Salary : $78,000-$85,000 / year +superannuation